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2 Posts

04-14-2021

Denmark

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Windows Hello Fingerprint doesn't work for T590

2021-04-14, 20:21 PM

Fingerprint sign-in has been working, but has now stopped working (believe it was a BIOS update but is not sure). The character of the problem has changed over time:

  • Two times recreate PIN code due to errors/problems, after which it worked for a time, but one day fingerprint wasn't available anymore as sign-in option
  • In Sign-in options, Windows Hello Fingerprint appeared to be activated but wasn't. When I tried to remove fingerprint and add again, I got errors in the process of registering fingerprint, two different errors: One tehnical error (didn't log the details) and one where I was informed that the fingerprint was already registered (even though I had just removed it)
  • Reinstalled driver for fingerprint reader (Synaptics UWP WBDI) after which fingerprint started working again
  • Rebooted and fingerprint was lost again and only PIN worked
  • Reinstalled driver again - and now I can't turn on Windows Hello Fingerprint: Go to Sign-in options / Windows Hello Fingerprint / Set up / Get started  - sometimes I'm then asked for my PIN code, sometimes not, but nothing happens after that (I do not get to register fingerprint)

Any ideas?

 

 

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3684 Posts

08-02-2018

United States of America

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Re:Windows Hello Fingerprint doesn't work for T590

2021-04-14, 21:53 PM

Hi LarsRH!


Welcome to community forums


Can you try running the Windows troubleshooter? 
-Type 'Troubleshoot' on the Search box --> Click Troubleshoot --> Scroll down & Click Hardware & Devices --> Click Run the Troubleshooter & follow on-screen directions --> Restart the computer.


If the issue is still present, 
-Uninstall the Lenovo Fingerprint manager under the list of programs then uninstall the fingerprint driver under the device manager.

 

Reinstall the driver and the BIOS as well: 

driver: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t590-type-20n4-20n5/downloads/driver-list/component?name=Fingerprint%20Reader

 

BIOS: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t590-type-20n4-20n5/downloads/driver-list/component?name=BIOS%2FUEFI

 


Jwes_Lenovo



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2 Posts

04-14-2021

Denmark

5 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎04-14-2021
  • Location: Denmark
  • Views: 25
  • Message 3 of 3

Re:Windows Hello Fingerprint doesn't work for T590

2021-04-16, 0:23 AM

Hi Jwes_Lenovo;

 
Thank you for answering. With regards to Troubleshoot I do not see that I have the described option to "Scroll down & Click Hardware & Devices". I've attached a screen-print - am I in the right place or have I gotten it wrong?
 
I've uninstalled and reinstalled according to advice, but no change in the situation. When updating BIOS I was informed that it was an older version than the existing.
 
Other ideas to what I can try?
 
Best regards
Lars
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