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buying recovery media/lenovo site useless

2020-10-15, 11:46 AM

Have thinkpad T540P with windows 7 (downgraded machine)

need win7 recovery media from lenovo

in link https://pcsupport.lenovo.com/il/en/lenovorecovery, after providing serial number i get message :

"This machine did not ship with a Coupon/Flyer. Please enter the serial number for a different machine or <Contact Us> for further assistance."

how do i contact someone about this issue?


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Re:buying recovery media/lenovo site useless

2020-10-15, 11:59 AM



you should have a recovery partition on your Thinkpad ... Do you have it, could you use it for reinstall your system ? 



If a post answers your question, please mark it as an”Accepted Solution“! If a post helps you, please click the star to give it a "Kudo"! T40P, T43, T60, T410, T420S, T450S, T480, T14 Gen1 ... Always Thinkpad. I don't work for Lenovo, I just like Thinkpads and try to help...

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Re:buying recovery media/lenovo site useless

2020-10-15, 12:25 PM

Windows 7 is no longer supported by Microsoft and insecure, so why are you not just upgrading to Windows 10 (its free), and getting up to date?


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Re:buying recovery media/lenovo site useless

2020-10-15, 21:50 PM

Are you still using Windows 7 on the laptop?


  1. You can get your key on the current system using this tool https://www.nirsoft.net/utils/product_cd_key_viewer.html . It should be noted that Windows Defender thinks it's a virus because it retrieves product keys but Nirsoft is legitimate (He has other amazing tools)


2. If you still have Windows 7 on the system but can't boot into it you can use https://www.hirensbootcd.org/ to get the key, it boots into a Windows 10 PE environment and has an application that looks for product keys (never tried this for Windows 7 though)



You can get Windows 7 here https://www.microsoft.com/en-us/software-download/windows7 and activate later. If I remember correctly you'll need to select the edition when you install.

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