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Greg_T580
What's DOS?
Posts: 2
Registered: ‎12-11-2018
Location: PL
Views: 527
Message 1 of 3

40AH Docking Station cant get 4k resolution on both monitors with T580

After latest update with Lenovo System Update software I can't get the 4k resolution on both external monitors, one have 4k and other only FullHD. When I unplug one of them, the lasting monitor can get the 4k resolution, pluging back the other monitor restores the problem, but now the latest connected monitor have only FullHD resolution.

On System Update software, in View Installation History tab on Status of "ThinkPad Pro Docking Station DP Hub FW Utility", version 5.03.005 it says: "Did not install".
When I try install and run https://pcsupport.lenovo.com/pl/pl/downloads/ds505699, I'm getting this error:

"Cannot detect ThinkPad Docking Station. Pease ensure that the Dock is connected to your computer"

Social Support Agent
Social Support Agent
Posts: 442
Registered: ‎08-01-2018
Location: PH
Views: 385
Message 2 of 3

Re: 40AH Docking Station cant get 4k resolution on both monitors with T580

Hi Greg_T580!

 

Welcome to the community forums.

 

Could you try to disconnect the docking station, perform a Power Drain on the laptop, reconnect the docking station and try to install the latest firmware again? Let us know how it goes.

 

Steps to perform Power Drain

1. Shut down the laptop.
2. Unplug the AC adapter and remove the battery.
3. Hold the Power button down for at least 10 sec.
4. Install the battery back and plug in the AC adapter and try powering on the system.

 

Regards,



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Greg_T580
What's DOS?
Posts: 2
Registered: ‎12-11-2018
Location: PL
Views: 371
Message 3 of 3

Re: 40AH Docking Station cant get 4k resolution on both monitors with T580

Thanks for reply. Currently i can't, the matter was taken with Lenovo service and i'm waiting for repair/replace of this piece.

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