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mixz1
Broadband 3G
Posts: 452
Registered: ‎01-22-2008
Location: US
Views: 878
Message 1 of 7

Battery Error after Power Manager Update

ThinkPad T520, Win7 Pro 64. 

 

TVSU updates Power Manager to V. 6.38. Immediately on reboot notification area shows 0% power and a message stating that a battery error has occurred. The battery LED is now blinking orange and the battery will not charge. Considering that the battery was fully charged and had only 31 cycles on it (although it dates to October 2011) I can only assume that the software has killed the battery. Again, prior to the update there were no indications that the battery was malfunctioning or even losing capacity.

 

Uninstalling Power Manaager  did not help. Re-installing Power Manager did not help.

 

Is there a way to reset the battery? Am I locked in to buying a Lenovo battery to avoid task bar notifications of a non-genuine battery? Any other ideas would be greatly appreciated. Here in Mexico these batteries are very, very expensive.

Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 854
Message 2 of 7

Re: Battery Error after Power Manager Update

Hey there mixz1,

 

Have you seen this article on how to perform a battery guage reset? Additionally, it may be wise to remove the battery and AC, then press and hold the power button several times to clear residual capacitance and then re-attach them and restart. I hope this helps.



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mixz1
Broadband 3G
Posts: 452
Registered: ‎01-22-2008
Location: US
Views: 848
Message 3 of 7

Re: Battery Error after Power Manager Update

Thanks for the reply, but I've already been through all these steps. Nothing has helped/.
Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 841
Message 4 of 7

Re: Battery Error after Power Manager Update

mixz1,

 

Can you tell me if the battery gauge grayed out by chance?



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mixz1
Broadband 3G
Posts: 452
Registered: ‎01-22-2008
Location: US
Views: 838
Message 5 of 7

Re: Battery Error after Power Manager Update

No. It's black, displaying 0% in white text. Hovering over the icon produces a popup that says "0 minutes remaining. A battery error has occurred. The battery cannot be charged. Replace the battery."

And I repeat, the battery only had 13 cycles on it and was functioning perfectly at 100% capacity before the upgrade.

Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 831
Message 6 of 7

Re: Battery Error after Power Manager Update

Hey there mixz1,

 

Do you find you are encountering issues similar to this thread? Additionally, if you will please private message me the

following information:

 

  1. Name
  2. Email Address
  3. Contact numbers
  4. Address
  5. Serial Number of the device.

I'd like to coordinate with a colleague to see what the next best action should be for your situation.



Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
mixz1
Broadband 3G
Posts: 452
Registered: ‎01-22-2008
Location: US
Views: 821
Message 7 of 7

Re: Battery Error after Power Manager Update

Thank you. PM has been sent.

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