01-08-2017 01:05 PM
I know this question has been asked across different forums throughout the net. However, after I've almost tried everything now to solve this issue, I'm finally addressing the Lenovo community hoping to resolve this issue.
Issue: Bose bluetooth headset QC35 gets successfully connected to my Lenovo T530 but doesn't show up as an audio device under Win10 Pro. In first stage, the connection seemed to be "fine" as the device name of the headset (configured through the Bose app) appeared under Win10 device manager.
1. 3 different bluetooth USB dongles
2. Inbuilt Broadcomm bluetooth device
3. All imageanable settings within Windows
4. Different driver sets
5. Bose hotline (very unsatisfying support)
6. Bose shop (as well very unsatisfying and useless answers)
7. Windows support (very, very unsatisfying support)
8. Completely deleting the headset from Windows (including driver)
9. Resetting the headset
Overall, the outcome is that I still can't use the QC35 as a bluetooth headset with my T530. Trying with different other notebooks and Apple devices worked fine.
Looking forward to receiving your much appreciated thoughts and possible ideas on how to solve this problem.
01-08-2017 02:38 PM
Although you do not specifically mention updating the Bose firmware, I presume that you have already tried installing the latest Bose firmware for your headphones; but if not, try updating
You might also running services.msc and try changing the startup for the Bluetooth Support Service from manual to automatic, and then restarting the service to see if that helps too.
Try also clearing the pairing list by holding the pairing switch to the right for ten seconds or so, or until you hear the message.
Bose® system update center
01-08-2017 11:12 PM
thanks a lot for your prompt reply. Yes, unfortunately I've indeed already tried these three approaches without any success :-(
Again, thanks a lot!