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slushkey
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Posts: 4
Registered: ‎02-25-2013
Location: Minnesota
Views: 6,825
Message 1 of 10

Brand New T430s: A battery error has occurred. The battery cannot be charged. Replace the battery.

Product information

Less than week old Lenovo T430S

6cell LI Battery T81+

Microsoft Windows 8 64bit

 

Issue 

After working for multiple days, the battery decided to stop charging yesterday. Upon loading the desktop, I get this error message. 

 

I Googled this issue and found that other people have had similar problems. Some of the solutions I tried (and did not work) are: 

Reinstalling Lenovo Power Manager

Uninstalling  Microsoft ACPI Compliant Control Method Battery

Removing the battery and putting it back in 

 

As it stands, the battery menu says "Plugged in, not charging" and is stuck at 84%. 

 

If anyone could give me other ideas, I would greatly appreciate it. I am assuming it's not a hardware issue as the battery is brand new and was working just fine a few days ago. 

 

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Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 6,821
Message 2 of 10

Re: Brand New T430s: A battery error has occurred. The battery cannot be charged. Replace the batter

Not sure if there's any known quirks with that combination of hardware and software, but it sounds to me like the battery had a spontaneous failure, in which case you should just get it replaced under warranty.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
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Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 6,804
Message 3 of 10

Re: Brand New T430s: A battery error has occurred. The battery cannot be charged. Replace the batter

Hey there slushkey and welcome to the forums!

 

By chance when you removed and placed the battery back in, did you do the complete static discharge?

  • Unplug the power supply
  • Remove the battery
  • Disconnect any cords or express cards
  • Press the power button 10 times, and on the 10th press hold it for 30 seconds

I see you are getting that error message, does the Power Option in the Lenovo Settings App give any indication to the health of the battery? Is it able to recognize it at all?



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slushkey
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Posts: 4
Registered: ‎02-25-2013
Location: Minnesota
Views: 6,793
Message 4 of 10

Re: Brand New T430s: A battery error has occurred. The battery cannot be charged. Replace the batter

Thank you for the responses. 

 

@Tout1108G: I just completed a static discharge, as per your directions. 

 

According to the Lenovo Settings App, my battery is in "Good" health. Under "Power Status," there is a the same error message as pops up in the dialog box (i.e., "A battery error has occurred..."). 

Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 6,785
Message 5 of 10

Re: Brand New Tests: A battery error has occurred. The battery cannot be charged. Replace the batter

Thank you for following up so quickly slushkey!

 

Is the machine able to run on the battery at all? It says it has 86% or so charge, but when disconnected from AC does the machine shut down? Or is it simply not charging?

 

Because you just recently purchased this machine, I would recommend contacting after sales support and going that route, since you are within the 21 days. This way you still have a useable battery warranty in the future. The battery warranty is a 1 year, 1 time replacement. After sales support can be contacted by calling 1-855-253-6686.



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slushkey
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Posts: 4
Registered: ‎02-25-2013
Location: Minnesota
Views: 6,779
Message 6 of 10

Re: Brand New Tests: A battery error has occurred. The battery cannot be charged. Replace the batter

@Tout1108G

 

The machine is not able to run on battery at all. When disconnected from the AC, the machine shuts down. 

 

Also, I just called sales support and their servers are apparently down until tomorrow. So no help there. 

 

Retired Support Specialist
Posts: 636
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Message 7 of 10

Re: Brand New Tests: A battery error has occurred. The battery cannot be charged. Replace the batter

Alright slushkey,at this point I would definitely agree with  on the next step- looking toward a replacement.

 

 

The alternative to after sales support is to contact Technical Support Center, they will be able to provide in-warranty support, including a battery replacement under warranty. But like I said before, the battery has its own individual warranty. This warranty is a one year, one time replacement. With it being so early on, it would seem ideal to go the way of after sales support, to maintain the battery warranty at this time.

 

I would urge patience, and contact them on the next business day you are able, especially within 21 days of your invoice.



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slushkey
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Posts: 4
Registered: ‎02-25-2013
Location: Minnesota
Views: 6,724
Message 8 of 10

Re: Brand New Tests: A battery error has occurred. The battery cannot be charged. Replace the batter

I attempted to call Lenovo Sales Support today but was... unsuccessful. (It should be noted that this was after the Lenovo support servers were down yesterday.) 

 

I dialed the number listed on their website (1-855-253-6686). This number turned out to be outdated. The machine operator told me dial a new number (1-877-719-0841). I called this new number, apparently IBM, and was on hold for an hour. So I decided to simply leave a message. Except the message box was full for "The person who you are trying to contact." I hung up the phone. 

 

I feel like I'll be lucky to contact a customer service representative before my 21 days are over. 

 

Can anyone tell me the procedure for getting a replacement battery under the post-sales period? I couldn't find anything on their website and am getting awfully frustrated. 

Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 6,716
Message 9 of 10

Re: Brand New Tests: A battery error has occurred. The battery cannot be charged. Replace the batter

Hey there slushkey,

 

If you will private message me some details. Please include:

 

Name:

Address:

Email Address:

Telephone Number:

 

Invoice #:

Machine Type and Model Number:

Serial Number:

 

I can escalate your information up and have a representative contact you directly. I hope this helps, and look forward to your response.



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Shane10101
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Registered: ‎03-21-2013
Location: United States
Views: 6,594
Message 10 of 10

Re: Brand New Tests: A battery error has occurred. The battery cannot be charged. Replace the batter

Hi Tout,

 

I wonder whether you could help me out as well.  I was having a similar problem with the bay battery that I received when I ordered my computer.  I called support, and they sent me a new one, but the paperwork that came with the battery indicated that it was a replacement under warranty.  This shouldn't have been the case since I contacted support just a few days after I received the computer.  

 

Is there any way you could check into this for me, and make sure that this hasn't counted against the "1 replacement limit" ??

 

Thanks,

 

Shane

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