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nseavert
Paper Tape
Posts: 3
Registered: ‎04-02-2019
Location: US
Views: 330
Message 1 of 6

Brand new, straight out of the box T480 function keys won't work.

Greetings. 

I just unpacked my first Thinkpad and i'm quite impressed. Though none of the FN function keys work. I can't adjust audio, screen brightness or anything else. I searched on google and found that there were driver issues sometime last year. I downloaded some sort of keypad driver and that didn't work and now I'm at a loss as to what to do. Can someone help?

I'm running Windows 10 64bit - T480 laptop.

Guru
Posts: 1,312
Registered: ‎07-21-2010
Location: US
Views: 316
Message 2 of 6

Re: Brand new, straight out of the box T480 function keys won't work.

Hi,

 

Which version of the hotkey driver do you have installed?  The current version mentions fixing function keys not working?  See below.

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-...

 

 

CHANGES IN THIS RELEASE
  Version 9.0.4.1

[Important updates]
- None

[New function or enhancement]
- Added installation instruction to Windows S mode and SCCM.

[Problem fixes]
- Fixed issue that F4 and F7-F12 hot key function might not work.
- Fixed Windows 10 Redstone 6 unique issue that Bluetooth and airplane mode
  might not be toggled by hot key function.

   To check for current version see below.

 

DETERMINING WHICH VERSION IS INSTALLED

  1. Start Windows and logon with an administrator account.
  2. Open device manager.
  3. Open system devices and select "Fn and function keys" device.
  4. Right click the item and choose "Property".
  5. Open "driver" tab.

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

nseavert
Paper Tape
Posts: 3
Registered: ‎04-02-2019
Location: US
Views: 313
Message 3 of 6

Re: Brand new, straight out of the box T480 function keys won't work.

I installed the latest driver that is linked there that was released on March 18th as that's the page that I got it from to my knowledge. It didn't help me.

nseavert
Paper Tape
Posts: 3
Registered: ‎04-02-2019
Location: US
Views: 303
Message 4 of 6

Re: Brand new, straight out of the box T480 function keys won't work.

You know what, turns out you don't have to press the FN key to do lower audio etc. FN enables keys like F5 itself. Derp.

Figured it out by mistake. Either way problem is resolved Smiley Happy
Guru
Posts: 1,312
Registered: ‎07-21-2010
Location: US
Views: 300
Message 5 of 6

Re: Brand new, straight out of the box T480 function keys won't work.

What does Vantage show?  Is it setup for Special Functions?  Also if you are using the FN to activate do you have the FN Ctrl key swapped?

 

fn 480.PNG

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

Guru
Posts: 1,312
Registered: ‎07-21-2010
Location: US
Views: 296
Message 6 of 6

Re: Brand new, straight out of the box T480 function keys won't work.

You beat me to the post.  It took a while for me to do a screen snip.  That was my next suggestion.  I should of suggested the easier thing first instead of the software update.  Glad it worked out.

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

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