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Token Ring
Posts: 64
Registered: ‎11-19-2010
Location: Los Angeles
0 Kudos

Cannot Find Desktop on startup


Today, I started the computer as usual and was greeted an unfamiliar generic black screen, with just the Recycle Bin in the top left corner.


When trying to access the C drive through the Start Menu, I get this message:


 "C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable.  It could be on a hard drive on this computer, or on a network.  Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again.  If it still cannnot be located, the information might have been moved to a different location."


What could be the cause of this?


I have been having more issues with this laptop than I have had all 6 years of using an Dell Inspiron 8600....

Posts: 9,060
Registered: ‎12-26-2009
Location: Toronto, Canada
0 Kudos

Re: Cannot Find Desktop on startup

Seems like Windows doesn't recognize your user profile.

Click Start, find "Configure advanced user profile properties".
See if the COMPUTERNAME\USERNAME profile is still there.

Also, run a CHKDSK; it might be that the disk is corrupted.
W520: 2720QM, Q2000M at 1091/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
Token Ring
Posts: 64
Registered: ‎11-19-2010
Location: Los Angeles
0 Kudos

Re: Cannot Find Desktop on startup

Thank you for the reply.  I checked and it is there.  I will also run CHKDSK to be sure.  Seems to have many causes, including software updates.


I am hoping this is a one-time thing.

What's DOS?
Posts: 1
Registered: ‎09-09-2015
Location: United States
0 Kudos

Re: Cannot Find Desktop on startup

Hi Alee5789,
I share your problem and your complaints about the Lenovo computer. 5 years since your issue I have come accross the same error on a 1yr computer. This is the most expensive computer I have ever purchased and it is the worst. My Dell Inspiron is still humming along - albeit slowly!