12-25-2011 06:52 PM - last edited on 12-26-2011 08:51 AM by Agotthelf
I think you can search online to see now how many people are suffering from Lenovo Thinkpad product. If you can read Chinese, you will find more search results.
I can't see any help from Lenovo care or Lenovo service center, after they repair and re-assemble the whole machine, this laptop got some new problems. If you were me, will you accept this kind of product ? Sometimes Lenovo should stand in the customer side to think about it.
So I have no choice, I must take actions to express my complaint to the higher management level. Because if you just keep complaining to the local Lenovo service center, your problem will never be solved properly.
Hope you can understand.
And Lenovo should be actively and bravely responsible for their defective machine, not always find unreasonable excuses to reject to change a good mechine for customers!
As a customer, I can accept Lenovo has defective machine during manufacturing, but why Lenovo cannot behave like a big company to be responsible for their defective products?
I think if anyone was me, they will also be very angry and disappointed, some of victims cannot find the effective way to express their complaints effectively ... Here I just want to share some my experience to protect more people avoid being annoyed by these things.
12-26-2011 09:26 AM
Moved because posts violates the forum rules: "It is acceptable to state concern for how a particular Lenovo policy, performance, or procedure does or does not meet the expectation of a particular member, but it is not acceptable to use this forum in an attempt to broadly organize or incite members en mass, to cancel orders, return systems, undertake legal action or otherwise disrupt the normal business processes of Lenovo."
Interesting wording for a policy.
12-26-2011 09:30 AM
The above postings by the person known as "andyski" are a classic example as to how not behave whilst asking for
assistance on this, a Peer to Peer forum. We have heard only one side of the "problem(s)" ; the other side should be
of a very interesting nature as well.
The only way to really get a true and representative view is to poll all customers or at least a pretty big statistical sample. Maybe then you could tell if the larger customer base is happy with all aspects of a products lifecycle.
Even if such a poll were conducted by Lenovo, I doubt the results would be made public along with the verbatims. It simply isn't done by most companies.
12-26-2011 06:52 PM - last edited on 12-26-2011 09:38 PM by bananaman
12-27-2011 06:39 PM
After I sent email to Lenovo SVP, yesterday Lenovo Service Center called me very actively, to apologize for the problems and give me the reason is Lenovo Engineer's Overlook.
Is it convinceable and acceptable? It is so easy to say you overlooked something? What is your working attitude?
Your Lenovo just use this working attitude to win the market and customers' trust? Come on ! Please think carefully before you do !!!
I still insist that Lenovo must be responsible for this defective machine without any rediculous execuses, otherwise, I will escalate this email to the whole Lenovo directors board.
05-16-2012 02:24 PM
I have similar problem with T410. I googled for a solution and reached your posts. I am so much frustrated that I feel like giving away my lenovo to a lenovo staff so that they can also go through what I am going through. The customer sevice centers have given me replies as if they shelled out money from their pockets and gave me this T410. The customer service has miserably failed.
Did you get the solution to your problem? I am also considering taking a legal route. Also did you take the issue to higher authorities? If yes then please share here.
Best regards and thanks in advance.
06-20-2012 01:14 AM
So sorry to hear about your T410 also got serious problem. I can understand your feeling because several months ago, I was also in the same scenario. These months are very busy and seldom come here.
My case was already solved properly, I was satisfied with the result because it took me two-month complain and negotiation with them. Actually I was satisfied with what I did during that time.
I am not convinient to share my experience here, because this is Lenovo's zone. But I would like to advise you to insist your requests and DO NOT compromise then you will see the hope ahead.
07-01-2015 04:16 PM
This post was done 4 years ago. And after I sucessfully escalated this case to Lenovo high management team, Lenovo did replaced a new T420 for me in Feb 2012.
But now after 3 years and 5 months, the new replaced Thinkpad T420 got issues again. The laptop suddenly cannot power on and cannot work. The day before it got spoiled, it was working fine, no special issues were found. Now the warranty has expired more than 2 years. I brought this laptop to Lenovo customer center, the engineer checked the laptop and simply told me that the main board got issues, need to change the main board, the cost will be around 1000 Singapore Dollars.
I was really shocked by this price, even the main board got issues, I did believe it can be repaired, why need to change the whole main board? Can you just fix the issuse where it is in the main board? Is this Lenovo's way to service customer? The laptop has been used for three years, do you think customer will pay 1000 SGD to change a main board?
I remembered three years ago when I communicated with Lenovo customer care, they are reall crazy and working in a totally unaccepted way! This is Lenovo.
And now I update the post here, just to reflect the facts and experience I have encountered with Lenovo. Honestly speaking, I will never purchase Lenovo product any more. Thinkpad brand was a golden brand in history and enjoyed very good reputation, but nowadays, everyone can see how Lenovo makes it worse and worse. And the way of Lenovo customer center working is really crazy, any issue happened on the main board, if you just change the whole main board in order to fix the issue, then Lenovo can close the customer center, this is no value to customer and also no value to your Lenovo!
07-21-2015 03:31 PM
Last week, I brought my laptop back to China and ask a friend's help to repair it. And my friend open the laptop and take out the main board, found part of main board was eroded by humidity and dust resulting in the short circuit of some components. Then just replace few components, the laptop recoverred.
Again, I would say Lenovo customer center is really crazy for money, the engineer from Singapore customer center told me that need to change the whole main board and cost is 1000 Singapore Dollars. My experience with Lenovo in these years told me, this kind of customer service is no value to customer and even meaningless to keep it any more.
Lenovo's product already brings many troubles to customer, then the customer center brings more and make it even worse!