08-02-2012 05:53 PM - last edited on 08-04-2012 10:18 AM by zoltanthegypsy
I've owned my Thinkpad T410s since November of 2010. I bought it because It is marketed as the gold standard business class computer, tested to military ruggedness, and it has a touch screen--how cool.
So I ponyed up the 2700 bucks and bought one.
Win 7 64 bit
Touch Screen LCD
Switchable graphics card
FInger print reader
Top of the Line Wireless N( I think there were 3 options)
Since i've owned my T410s, i've had nothing but issues with it:
-Cracked Palm Rests
-High Pitched Noise
-Pixels Dieing on the screen
-Wireless card turning on and off
-Screen changing contrast (all by itself)
-SSD deleting Data
The last time i sent in my computer it was for the last 4 items on the list, but 90% of the reason was for the Data retention issue.
After many hours of speaking with technitions and multiple phone calls, I find out that my drive tested fine.
After 45 days of being in their service center, after 45 days, i get it back and the computer is a brick! It starts up, deletes my data again and won't turn on anymore.
It leaves me wondering how a hard drive that deletes data tests fine.
I got my computer back in May and escalated my case to Carrie *****, where I was promised I would get a phone call from someone at Lenovo that could give me my money back. This case sat on her desk for 2 months before I ever got a call from Kelly *****. 2 months, of me calling Mrs. ***** and being promised that within 24 hours I'd be getting my next phone call.
Ms. ***** offered me a replacement computer--but replacements don't have touch screens--one of the primary reasons I bought my PC. I told her to send me the specifications of the replacement computer and give me a week to think about it. I've left 2 messages on her direct line and 2 weeks later, I have had no calls back--none.
I'm so fed up with this company and here is why.
I'm into this system for 4700 dollars. 2700 for the purchase price, 2000 for data recovery on my SSD.
I've had this computer for 20 months, its been out of service 5 months of its life. 25% of the time I've owned this computer it has been in a service center, or at my home as a brick.
I've spent over 100 hours of my time on the phone with Lenovo's customer service for the various issues after i've worked an 10 hour day.
Lenovo's service center is absoutely horrendus. I've been given ultimadems, i've been given Service Directors (bob *****) names to call--but they are unreachable. They make promises that they never deliver on and don't call you back.
Moderator note: full names of Lenovo employees removed per forum rules: Lenovo Community Participation Rules
08-03-2012 12:53 AM
Well this is a perfect case to illustrate the fact that everyone is responsible for their own backups, especially with SSD...
08-03-2012 07:35 AM
08-03-2012 11:29 AM
"I'm into this system for 4700 dollars. 2700 for the purchase price, 2000 for data recovery on my SSD."
Aren't you glad that you paid List Price, ($2,700.00) rather than I having done some Due Diligence
paying $1626.80? (Accessories & taxes don't count, and as noted above neither does Data Recovery.)
08-03-2012 11:37 AM