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visconde_piraja
Ctrl-Alt-Del
Posts: 12
Registered: ‎10-12-2011
Location: piru
Views: 222
Message 1 of 5

Does EasyServ repair for *sure* wipe your HD?

I have an almost brand new T450s that, overnight, the left trackpoint button just stopped "clicking". It still works but has no tactile feedback so is kind of unusable in daily practice. A physical scan yielded no issues, so I opened up a case and Lenovo accepted it and shipped me a box to send my laptop. I'm really pissed since this is seriously like a 2 month laptop, but hopefully the turnover time won't be too bad.

 

Questions:

 

1. for something as simple mechanical as this, do they wipe the HD?

2. what are experiences on time/etc for this

3. before I actually mail it in, should I reconsider? eg, does sending it in make it WORSE somehow because of bad techs? Is it the old "going to the hospital makes you sicker than just bearing the flu outside"?

 

Thanks much!

Jake

SeniorGuru
Posts: 2,719
Registered: ‎12-22-2008
Location: CA
Views: 202
Message 2 of 5

Re: Does EasyServ repair for *sure* wipe your HD?

1. for something as simple mechanical as this, do they wipe the HD?

 

No. In fact you can remove the HDD from the T450s before you send in the system for repair.

 

> 2. what are experiences on time/etc for this

 

Normally you get the repaired system in a week or less. Sometimes repairs get delayed due to replacement parts being unavailable. 

 

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
visconde_piraja
Ctrl-Alt-Del
Posts: 12
Registered: ‎10-12-2011
Location: piru
Views: 199
Message 3 of 5

Re: Does EasyServ repair for *sure* wipe your HD?

Thanks Guru!

 

If I have an HDD and an additional mSATA, should i remove both?

 

If I dont have time to remove both, and I do end up shipping it, they probably wont touch it right? Just flip our a new trackpoint?

 

Skoop
Bit Torrent
Posts: 705
Registered: ‎11-21-2013
Location: US
Views: 195
Message 4 of 5

Re: Does EasyServ repair for *sure* wipe your HD?

You could also

 

1.  Image the PC to an external source

2.  Use the restore function to revert it to factory state when you ship it

3.  Restore the image when you get it back

Community SeniorMod
Community SeniorMod
Posts: 8,776
Registered: ‎01-01-2010
Location: US
Views: 194
Message 5 of 5

Re: Does EasyServ repair for *sure* wipe your HD?

There is a box on the form you can check saying "don't wipe the disk".

 

always say that you should take a full backup before sending your machine anywhere.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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