04-18-2016 05:00 AM
I have an almost brand new T450s that, overnight, the left trackpoint button just stopped "clicking". It still works but has no tactile feedback so is kind of unusable in daily practice. A physical scan yielded no issues, so I opened up a case and Lenovo accepted it and shipped me a box to send my laptop. I'm really pissed since this is seriously like a 2 month laptop, but hopefully the turnover time won't be too bad.
1. for something as simple mechanical as this, do they wipe the HD?
2. what are experiences on time/etc for this
3. before I actually mail it in, should I reconsider? eg, does sending it in make it WORSE somehow because of bad techs? Is it the old "going to the hospital makes you sicker than just bearing the flu outside"?
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04-18-2016 07:55 AM
> 1. for something as simple mechanical as this, do they wipe the HD?
No. In fact you can remove the HDD from the T450s before you send in the system for repair.
> 2. what are experiences on time/etc for this
Normally you get the repaired system in a week or less. Sometimes repairs get delayed due to replacement parts being unavailable.
04-18-2016 08:06 AM
If I have an HDD and an additional mSATA, should i remove both?
If I dont have time to remove both, and I do end up shipping it, they probably wont touch it right? Just flip our a new trackpoint?
04-18-2016 08:26 AM
You could also
1. Image the PC to an external source
2. Use the restore function to revert it to factory state when you ship it
3. Restore the image when you get it back
04-18-2016 08:28 AM
There is a box on the form you can check saying "don't wipe the disk".
I always say that you should take a full backup before sending your machine anywhere.