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monirahmed0507
Fanfold Paper
Posts: 4
Registered: ‎01-12-2019
Location: BD
Views: 591
Message 1 of 3

Dolby Advanced Audio Profile Problem

The problem is that the sound properties has no option for Dolby but the Lenovo Vantage has the selection option. AGain, I have no Dolby profile editor window. This happened after upgrading windows to 1809. What's the solution?

I am using Thinkpad T480dolby 2.jpgDolby Atmos.jpgsound.jpg

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 546
Message 2 of 3

Re: Dolby Advanced Audio Profile Problem

Hi Monirahmed0507! Welcome to our forums community. I suggest you to uninstall the Dolby Digital Plus Home Theater driver, download the latest Dolby Digital Plus Home Theater driver manufacturer’s website and install it in compatibility mode.

Follow the below steps:

Step 1: Uninstall Dolby Digital Plus Home Theater driver.

1) Press Windows key + x and select Program and features.

2) Right click on the Dolby Digital Plus Home Theater and click on Uninstall.

Step 2: Download the latest driver from manufacturer’s website.

Refer to the below link:

I suggest you to uninstall the Dolby Digital Plus Home Theater driver, download the latest Dolby Digital Plus Home Theater driver manufacturer’s website and install it in compatibility mode.

Follow the below steps:

Step 1: Uninstall Dolby Digital Plus Home Theater driver.

1) Press Windows key + x and select Program and features.

2) Right click on the Dolby Digital Plus Home Theater and click on Uninstall.

Step 2: Download the latest driver from manufacturer’s website.

Refer to the below link:

http://www.dolby.com/us/en/support.html

Step 3: Install the driver in Compatibility mode.

Refer to the below link:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

If the issue persist, try the suggested steps here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/Dolby-Audio-drivers-missing-components/t....  Update us how it goes.



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JeffWarner
Paper Tape
Posts: 2
Registered: ‎06-04-2019
Location: US
Views: 408
Message 3 of 3

Re: Dolby Advanced Audio Profile Problem

I found this thread after posting mine at:

 

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T480-Missing-Dolby-Audio-Components-and-...

 

Same symptoms (missing Dolby Codecs, Dolby won;t show up under sound properties) and same version of windows 10 (Build 1809). While the utilty program is differnt (you have Digital Plus Home Theator and I have Lenovo's branded Dolby Premium Sound), the outcome is the same ... its "broken" without the Codec.

 

Jwes_Lenovo's suggestion is sound ... delete everything and re-install dirvers. However, Dolby Digital has no software/Codecs on thier webpage; they point back to the manufacturer.

 

Do the current Audio Drivers at Lenovo.com include the dolby codecs?

Does the driver package include the Dobly utility (called Dolby Premium Sound on my T480)?

 

 

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