11-16-2011 07:10 AM
Wondering if anyone can share some tips on how to navigate the IBM electronic service call maze.
My T510 (from my laymen's vantage point) started killing hard drives. I had the 250gb factory drive die on me and I then also had a second (extra) drive get fried after about a week of use when I started Windows7 in a partition on that machine.
About 4 weeks ago I iniated a service call as I am still under warranty for the machine. I tried to explain my problem to whatever rep called me and was simply mailed a new hard drive (not a solution to the problem). I finally got a box shipped to me to ship the whole machine in for service and have tracked its progress. For a few days I was at HF with no explanation, escalated the call, and now I am HF "Billable Hold" with no additional explanation.
I've tried to get a person on the phone several times, but I'm at work and cannot spend the (I suspect) 90 minutes on hold it would take to actually get someone.
I would love to know if there is a route to get some direct answers quickly. As it stands I've been without my PC for about 4 weeks and my frustration level is rising.
11-16-2011 08:57 AM