02-05-2019 07:20 AM - edited 02-05-2019 07:51 AM
I'm using Lastpass Password Manager with a Google Chrome Browser Extension (version 4.24.0.) with my Lenovo Thinkpad T460S Laptop on Windows 7. Now I want to get fingeprint authentication for Lastpass.
- Windows 7 Professional (64 bit) Service Pack 1 installed
- fingerprint reader: Synaptics WBDI in use (Driver Date 20.12.2016, version 5.1.321.26)
- Lenovo Touch Fingerprint Software is installed (Softex, version 1.00.11)
- I use fingerprint to access my computer and Windows Login every day, so fingerprint reader is working.
- Lastpass Binary Component Version 4.21.0 ist installed and working.
Lastpass for Windows supports the option to use the fingerprint instead of entering Masterpassword to access the password manager. But when trying to setup this option, I get error messages:
- First I'm asked to "Swipe your finger on the fingerprint reader".
- The LED light of the fingerprint reader stays dark, it seams to me that the fingerprint reader doesn't get activated. (On the other hand, if I really swipe my finger across the reader, the system replies "Too fast, swipe your finger slower").
- No matter if I only put my finger (which is registered for frinterprints on this computer, of course) on the fingerprint reader or swipe it with any speed, the system always returns "Fingerprint identification failed", followed by an error "Error Code F" from Lastpass.
In the Lastpass support forum, it says that "Windows Biometric Framework" must be activated. Don't know how I can find out for my computer, if this is the case.
- How do I find out if Windows Biometric Framework (WBF) is supported by my system?
- How can I get WBF to work, in case it doesn't?
- How can I make Lastpass work with my fingerprint reader?
02-06-2019 11:18 AM
I have no idea about LastPass but I can tell you that the Synaptics WBDI driver is using the WBF framework. We have been using WBF since around 2010.
02-06-2019 05:00 PM
I use the free version of lastpass. It is my understanding that "advanced multifactor authentication", including fingerprint, only works with paid versions. I cannot confirm because I use the free one.
07-20-2019 06:13 PM
If you are dealing with paid-for software, the best place for support is the software publisher.
07-20-2019 07:49 PM
Found a solution that worked for me.
-Press the Windows + R key simultaneously to open 'Run' and type gpedit.msc
-On the left side, under Computer Configuration go to
On the Right side select Administrative Template/Windows Components/Biometrics
-Right click "Allow the use of biometrics" and click on "Edit"
-Make sure the radio button is set to "Enabled" and hit apply and OK
This allowed me to use the fingerprint reader for LastPass Premium.