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Former Administrator
Posts: 8,592
Registered: ‎11-19-2007
Location: US
Views: 16,827
Message 1 of 16

Expanded battery recall program

 

All,

 

Today, Lenovo has added additional batteries to a battery recall program announced last year.

 

Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.

 

Best regards,

 

Mark

bananaman
Not applicable
Posts: 4,613
Registered: ‎04-25-2008
Location: US
Views: 13,504
Message 2 of 16
Moved:

0Re: Expanded battery recall program

almadenmike
Not applicable
Posts: 11
Registered: ‎10-09-2008
Location: San Jose, California
Views: 12,690
Message 3 of 16

Re: Expanded battery recall program


@Mark_Lenovo wrote:

 

All,

 

Today, Lenovo has added additional batteries to a battery recall program announced last year.

 

Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.

 

Best regards,

 

Mark




That linked page does not work: "The document you have requested is not available. You may have entered an incorrect URL or login with authorized credentials (for Lenovo Field Servicers and/or Call Center Agents only) to view the page."

 

What is the correct URL for us to determine if our battery is affected by this epanded recall?

 

 

NateS
Not applicable
Posts: 5,386
Registered: ‎06-26-2008
Location: US
Views: 12,675
Message 4 of 16

Re: Expanded battery recall program

@almadenmike...

 

If you aren't already using it, please try loading the page in IE, for now.

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee.

almadenmike
Not applicable
Posts: 11
Registered: ‎10-09-2008
Location: San Jose, California
Views: 12,670
Message 5 of 16

Re: Expanded battery recall program


@sarbin wrote:

@almadenmike...

 

If you aren't already using it, please try loading the page in IE, for now.

 

Regards.


Thanks!  That worked.

 

One would think that Lenovo folks would alert readers when their recommendation for a linked website has such a restricted browser viewship.

NateS
Not applicable
Posts: 5,386
Registered: ‎06-26-2008
Location: US
Views: 12,665
Message 6 of 16

Re: Expanded battery recall program

I don't believe there's any intended restriction. Rather, it's a transient anomaly that has been reported.

 

Thank you for reporting your success.

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee.

almadenmike
Not applicable
Posts: 11
Registered: ‎10-09-2008
Location: San Jose, California
Views: 12,657
Message 7 of 16

Re: Expanded battery recall program

Thanks!  This is good to hear.  I've worked places that as a policy have websites that can be viewed correctly only IE and not on other browsers. I'm glad that -- at least officially if not effectively -- that's not what's going on with this battery-recall website.  :-)

learn
Not applicable
Posts: 2
Registered: ‎02-23-2016
Location: America
Views: 12,575
Message 8 of 16

Re: Expanded battery recall program

Yes, I want to know it.

TheRavenKing
Not applicable
Posts: 21
Registered: ‎01-19-2017
Location: GB
Views: 9,187
Message 9 of 16

Re: Expanded battery recall program

Hi,

 

How long will it take to have the replacement battery send to me?

I submitted 2 requests one on 28/01/17 and the second one on the 20/02/17 but I have only received a confirmation email with order number to which I can't reply for futher information, nor find out where to track my order number.

 

Any help much appreciated.

T420, T520.
TheRavenKing
Not applicable
Posts: 21
Registered: ‎01-19-2017
Location: GB
Views: 8,890
Message 10 of 16

Re: Expanded battery recall program

Smiley Happy Received, many thanks LENOVO

T420, T520.

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