01-26-2019 09:53 AM
My fingerprint reader is not recognized by the device manager. I couldn´t really find anything helpful about this.
I just bought this Laptop used and set windows completly new up. So there is no old Software or Anything. Also every driver i could find in the Internet doesn´t work.
If i try to set the fingerprint with windows hello up, it just says that this computer doesn´t support fingerprint.
thanks in advance!
01-30-2019 08:55 AM
A couple things to check after rebooting and press F1 to enter BIOS setup:
1. Go to Security -> I/O Port Access and make sure Fingerprint Reader is enabled
2. Go to Security -> Fingerprint and choose the option about "Reset Fingerprint Data"... what happens?