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VistaSupport
Blue Screen Again
Posts: 3
Registered: ‎05-01-2018
Location: US
Views: 674
Message 1 of 6

Fingerprint Sensor Problem

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins.

 

At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy.

 

I tested it on a seperate user account and it is working on that account.

 

Any help would be appriciated, I can provide further detail if needed.

Lenovo Staff
Lenovo Staff
Posts: 5,177
Registered: ‎10-29-2009
Location: NC
Views: 646
Message 2 of 6

Re: Fingerprint Sensor Problem

Try this:

1.  reboot and press F1 to enter BIOS setup

2.  Go to security -> fingerprint menu

3.  choose the option about "reset fingerprint data"

4.  wait for the confirmation screen to appear

5.  press F10 to save & exit, reboot to Windows

6.  try to enroll again, is it working now?

VistaSupport
Blue Screen Again
Posts: 3
Registered: ‎05-01-2018
Location: US
Views: 642
Message 3 of 6

Re: Fingerprint Sensor Problem

Thanks for the response but I have already tried that and it did not work.
Lenovo Staff
Lenovo Staff
Posts: 5,177
Registered: ‎10-29-2009
Location: NC
Views: 633
Message 4 of 6

Re: Fingerprint Sensor Problem

Sorry, I missed that in your original post.  Try the solution mentioned here and see if it fixes your situation:

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T440p-can-t-delete-the-fingerprint/m-p/1...

 

VistaSupport
Blue Screen Again
Posts: 3
Registered: ‎05-01-2018
Location: US
Views: 601
Message 5 of 6

Re: Fingerprint Sensor Problem

That did not work either.
Lenovo Staff
Lenovo Staff
Posts: 5,177
Registered: ‎10-29-2009
Location: NC
Views: 599
Message 6 of 6

Re: Fingerprint Sensor Problem

Sorry, I don't have any other idea.  It seems some part of your user account is corrupted, so maybe you will get another idea if you post your problem to a Microsoft forum.

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