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NoFoxGiven
Paper Tape
Posts: 2
Registered: ‎10-20-2018
Location: US
Views: 388
Message 1 of 4

Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

Hello,

 

I have installed all latest drivers, including the fingerprint reader driver

 

[

  • Synaptics Metallica MOH Touch Fingerprint Reader Driver for Windows 10 (64-bit) - ThinkPad
  • 5.1.335.26
  • 15 Oct 2018

]

 

The button still appears as gray Smiley Sad

 

Thanks for helping!

Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 325
Message 2 of 4

Re: Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

Is the device showing normally in the biometric devices category in Device Manager?

NoFoxGiven
Paper Tape
Posts: 2
Registered: ‎10-20-2018
Location: US
Views: 300
Message 3 of 4

Re: Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

Hi,

 

Seems good. See attachment.

 

Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 297
Message 4 of 4

Re: Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019


@NoFoxGiven wrote:

Hi,

 

Seems good. See attachment.

 


The problem must be some policy setting.  Try re-installing the OS but don't connect to your domain.  Or else check with Microsoft to see why that button is greyed out even when the driver is installed correctly.

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