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5 Posts

10-20-2018

United States of America

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  • Message 1 of 4

Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

2018-10-20, 20:36 PM

Hello,

 

I have installed all latest drivers, including the fingerprint reader driver

 

[

  • Synaptics Metallica MOH Touch Fingerprint Reader Driver for Windows 10 (64-bit) - ThinkPad
  • 5.1.335.26
  • 15 Oct 2018

]

 

The button still appears as gray :(

 

Thanks for helping!

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6993 Posts

10-29-2009

United States of America

17832 Signins

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  • Posts: 6993
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  • Location: United States of America
  • Views: 166642
  • Message 2 of 4

Re: Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

2018-10-23, 18:20 PM

Is the device showing normally in the biometric devices category in Device Manager?

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5 Posts

10-20-2018

United States of America

12 Signins

161 Page Views

  • Posts: 5
  • Registered: ‎10-20-2018
  • Location: United States of America
  • Views: 161
  • Message 3 of 4

Re: Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

2018-10-25, 0:36 AM

Hi,

 

Seems good. See attachment.

 

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6993 Posts

10-29-2009

United States of America

17832 Signins

166642 Page Views

  • Posts: 6993
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 166642
  • Message 4 of 4

Re: Fingerprint (Windows Hello) Does Not Work on Windows 10 Enterprise LTSC 2019

2018-10-25, 1:00 AM

 wrote:

Hi,

 

Seems good. See attachment.

 


The problem must be some policy setting.  Try re-installing the OS but don't connect to your domain.  Or else check with Microsoft to see why that button is greyed out even when the driver is installed correctly.

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