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7 Posts

11-01-2017

DK

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Fingerprint login broken after Windows 10 version 1803 update (T470p)

2018-05-22, 6:42 AM

I can't use my fingerprint to login to Windows anymore after Windows updated to version 1803.

I can't find any setting to add or reset any biometric security.

Is there a way to add this feature, or is it gone?

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3 Posts

05-12-2018

US

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Re: Fingerprint login broken after Windows 10 version 1803 update (T470p)

2018-05-22, 6:48 AM

Have you tried the Vantage application. It may be a driver issue after the windows update. I would run the Vantage application to rule out the potential issue.

 

Please keep us posted

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7 Posts

11-01-2017

DK

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Re: Fingerprint login broken after Windows 10 version 1803 update (T470p)

2018-05-22, 7:26 AM

I updated some drivers that could have some influence on it, and no change to the fingerprint login method

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1 Posts

05-22-2018

US

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Re: Fingerprint login broken after Windows 10 version 1803 update (T470p)

2018-05-22, 13:45 PM

I ran into the same. Updated all firmware, drivers. And upon failure after updates completed I reinstalled the biometric driver specifically after removing it. The 1803 update definitely broke the function. Currently, the driver is shown to have issues in Device Manager. And when I go to the Windows settings for fingerprint setup I get the message, "Windows Hello isn't available on this device."

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11392 Posts

01-02-2010

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Re: Fingerprint login broken after Windows 10 version 1803 update (T470p)

2018-05-22, 15:38 PM

Read this thread:

https://forums.lenovo.com/t5/Windows-10/Windows-10-April-2018-Update-1803-Windows-Hello-Synaptics-WBD/td-p/4074893

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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