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01-24-2020

US

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  • Posts: 0
  • Registered: ‎01-24-2020
  • Location: US
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Fingerprint not working on ThinkPad T470 after Windows 10 January update

2020-02-01, 14:36 PM

Hello everyone, 

I have an issue i couldn't solve with my T470.

Since i updated windows 10 two weeks ago, it is impssible for me to sign in using my fingerprint. the green light on the sensor does not light up. and i have a yellow triangle on biometric devices on my device manager.

I have tried to reset my fingerprint on connection settings but i got a red message stating that the option was not available and that windows could not find a fingerprint sensor compatible with windows hello.

I tried also to restore the old version of the driver, but i couldn't..and to reinstall the driver from the lenovo website but it didn't work.
Anyone with this issue ? any solutions ?

Thanks

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