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05-24-2016

TR

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Fingerprint reader does not work in Windows 10

2016-05-24, 11:31 AM

I use Lenovo Thinkpad T450 that has Windows upgraded from 8 to 10.

 

I did all instructions on this link - https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer/ta-p/2131789

 

- I updated BIOS and chipset drivers.

- I checked program list. There is no Lenovo Fingerprint Manager Pro.

- I updated fingerprint reader driver from Device Manager. (Driver Version - 4.5.507.0)

- I created PIN for Windows Hello.

 

However, whenever I try to setup Fingerprint using Windows Hello I keep getting an error.

 

Click on Setup under Fingerprint > Success

Click on Get Started > Success

Enter the PIN > Success

Scan my finger on the finger print scannet > Error: Sorry, something went wrong. Close Windows Hello, and then try going through the setup again.

 

I have tried the above steps many times and still facing the same issue.

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1 Posts

11-29-2016

EG

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Re: Fingerprint reader does not work in Windows 10

2016-12-20, 10:36 AM

I have the same issue can anyone help us !!

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