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08-11-2015

Berlin, Germany

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Fingerprint reader not working on ThinkPad T450s under Windows 10

2015-08-14, 15:06 PM

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.

I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.

Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything.

 

The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem.

 

I'm happy for any suggestion.

 

driver_snapshot.png

FPscan_snapshot.png

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2 Posts

08-11-2015

Berlin, Germany

9 Signins

71 Page Views

  • Posts: 2
  • Registered: ‎08-11-2015
  • Location: Berlin, Germany
  • Views: 71
  • Message 2 of 3

Re: Fingerprint reader not working on ThinkPad T450s under Windows 10

2016-04-27, 7:45 AM

Issue resolved. It was indeed a hardware problem.

0 person found this solution to be helpful.

This helped me too

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1 Posts

11-20-2018

CO

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Re: Fingerprint reader not working on ThinkPad T450s under Windows 10

2018-11-20, 0:50 AM

what cost did the sensor change, what was the response that Lenovo support gave you?

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