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jl11
Paper Tape
Posts: 3
Registered: ‎08-11-2015
Location: Berlin, Germany
Views: 7,042
Message 1 of 3

Fingerprint reader not working on ThinkPad T450s under Windows 10

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.

I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.

Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything.

 

The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem.

 

I'm happy for any suggestion.

 

driver_snapshot.png

FPscan_snapshot.png

jl11
Paper Tape
Posts: 3
Registered: ‎08-11-2015
Location: Berlin, Germany
Views: 5,794
Message 2 of 3

Re: Fingerprint reader not working on ThinkPad T450s under Windows 10

Issue resolved. It was indeed a hardware problem.

nik16k
What's DOS?
Posts: 1
Registered: ‎11-19-2018
Location: CO
Views: 127
Message 3 of 3

Re: Fingerprint reader not working on ThinkPad T450s under Windows 10

what cost did the sensor change, what was the response that Lenovo support gave you?

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