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Allaa-Energy
Paper Tape
Posts: 4
Registered: ‎04-05-2018
Location: EG
Views: 645
Message 1 of 6

Fingerprint reader stopped working - T430s, Windows 7

Gents,

I have tried everything, unfortunately I have failed

Always received error code E7210005 for the sensor device cannot be found

I have ThinkPad T430s, product # 2355DA4 – BIOS # G7ETB2WW (2.72 )

I have read all the massage written hear before in this regard and tried all the solutions as far as I remember

I need someone from Lenovo to guide me how I can solve this issue

Thank you in advance for your support..

Lenovo Employee LancelotSun
Lenovo Employee
Posts: 33
Registered: ‎02-19-2017
Location: TW
Views: 627
Message 2 of 6

Re: Fingerprint reader stopped working - T430s, Windows 7

ferror.png

 

Is the text the same with the picture? If yes, at first guess, I'd say there's a group policy blocking you. Is this a corporate or personal machine?

Allaa-Energy
Paper Tape
Posts: 4
Registered: ‎04-05-2018
Location: EG
Views: 624
Message 3 of 6

Re: Fingerprint reader stopped working - T430s, Windows 7

Thank you for your interest, no it not the same as you send, the same error but the description is sensor device is not attached/exist
Allaa-Energy
Paper Tape
Posts: 4
Registered: ‎04-05-2018
Location: EG
Views: 622
Message 4 of 6

Re: Fingerprint reader stopped working - T430s, Windows 7

3.png

 

Thank you for your interest, no it not the same as you send, the same error but the description is sensor device is not attached/exist

 

 

2.png

Lenovo Employee LancelotSun
Lenovo Employee
Posts: 33
Registered: ‎02-19-2017
Location: TW
Views: 617
Message 5 of 6

Re: Fingerprint reader stopped working - T430s, Windows 7

You may try the following

 

1.) [Start]

2.) type "Device Manger"

3.) Navigate to 'Biometric Devices'

4.) Right-click on the fingerprint reader and select [Properties]

5.) On the 'Driver' tab, select [Roll Back Driver]

6.) Or uninstall the reader and then let the machine scan itself and re-install

Allaa-Energy
Paper Tape
Posts: 4
Registered: ‎04-05-2018
Location: EG
Views: 614
Message 6 of 6

Re: Fingerprint reader stopped working - T430s, Windows 7

as you can see the roll back is not active (i have tried before)

4.png

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