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azuree
Paper Tape
Posts: 3
Location: Garden grove
358 Views
Message 1 of 3

Fingerprint reader stopped working after 3-week use

My fingerprint device sensor stopped working after 3-week use. My laptop is Thinkpad T430s 

I correctly downloaded and re-installed fingerprint drivers but had no effect.

My Thinkvantage software reported that "Cannot find fingerprint device sensor"

In Bios, when I accessed option of fingerprint, it reported that "There are no fingerprint readers attached on this computer"

However, windows 8 still recognized the fingerprint via the presence of Touchip Fingerprint Coprocessor (WBF advanced mode) when I accessed device manager in windows 8.

Now, I cannot start my laptop by using fingerptint function.

What can I do? Does it relate to hardware or software.

Lenovo Staff
Lenovo Staff
Posts: 4,274
Location: NC
340 Views
Message 2 of 3

Re: Fingerprint reader stopped working after 3-week use

I've seen this one other time and it was caused by faulty hardware - the fingerprint sensor needed to be replaced.  I recommend calling the support phone number in your country and requesting warranty service.

azuree
Paper Tape
Posts: 3
Location: Garden grove
315 Views
Message 3 of 3

Re: Fingerprint reader stopped working after 3-week use

How long does it take too replace my fingerprint sensor because I always use my laptop for my work and my study.
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