01-02-2013 09:23 PM
My fingerprint device sensor stopped working after 3-week use. My laptop is Thinkpad T430s
I correctly downloaded and re-installed fingerprint drivers but had no effect.
My Thinkvantage software reported that "Cannot find fingerprint device sensor"
In Bios, when I accessed option of fingerprint, it reported that "There are no fingerprint readers attached on this computer"
However, windows 8 still recognized the fingerprint via the presence of Touchip Fingerprint Coprocessor (WBF advanced mode) when I accessed device manager in windows 8.
Now, I cannot start my laptop by using fingerptint function.
What can I do? Does it relate to hardware or software.
Solved! Go to Solution.
01-03-2013 06:16 AM
I've seen this one other time and it was caused by faulty hardware - the fingerprint sensor needed to be replaced. I recommend calling the support phone number in your country and requesting warranty service.