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3 Posts

11-06-2017

DE

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Fingerprint stop working after windows 10 update

2017-11-06, 6:30 AM

Hello,

 

above Problem accoured on my thinkpad T470.

I work with this notebook 1 1/2 month on a daily basis and all fine, until now.

 

After a windows 10 update I can not use the fingerprint anymore for log in.

I can register new fingers, but its not showing anymore.

 

I found this hint from Lenovo, but the shown way is not working, because there is no software, I can deinstall, like descripted.

 

https://support.lenovo.com/th/de/solutions/ht104227

 

So, how can I get the fingerprint again, please.

 

Regards

 

Torsten

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386 Posts

03-03-2017

JP

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Re: Fingerprint stop working after windows 10 update

2017-11-07, 12:20 PM

Dear customer,

there are same Fingerprint issue discussed at other forum topics and mostly the issue caused by lack of the latest Intel SGX Driver on their Win10 Fall Creators Update.

Please visit Microsoft Update Catalog and get the latest Intel SGX driver. I hope it will fix your problem.

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3 Posts

11-06-2017

DE

4 Signins

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  • Posts: 3
  • Registered: ‎11-06-2017
  • Location: DE
  • Views: 37
  • Message 3 of 5

Re: Fingerprint stop working after windows 10 update

2017-11-08, 5:53 AM
I´m afraid not, because I allready had the lastest driver.
I tryed to reinstall, but´s all the same.

So, what to do, to fix this, please?
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3 Posts

11-06-2017

DE

4 Signins

37 Page Views

  • Posts: 3
  • Registered: ‎11-06-2017
  • Location: DE
  • Views: 37
  • Message 4 of 5

Re: Fingerprint stop working after windows 10 update

2017-11-10, 4:41 AM

Hello?

 

what are my options?

Do I have to send my notebook in or do I have to contact the Customer Service?

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386 Posts

03-03-2017

JP

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  • Posts: 386
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  • Message 5 of 5

Re: Fingerprint stop working after windows 10 update

2017-11-13, 2:42 AM

If you already applied the latest Intel SGX driver to your system w/ Win10 Fall Creators Update and doesn't work to solve the Fingerprint reader issue, my last recommendation is to revert the Win10 back to previous 1703 build.

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