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rad77
Paper Tape
Posts: 4
Registered: ‎09-26-2015
Location: NY, USA
Views: 223
Message 1 of 2

HDD failed within 3 months. Request Lenovo to replace with an SSD under warranty?

Hello forum,

 

I have a T440 with 500 GB HDD+16 GB SSD. The HDD failed within 3 months with light usage, which is very disappointing. The laptop is still under warranty and I am wondering if I can replace it with a single SSD under warranty. I talked to Lenovo customer service and I believe they will only replace it with another HDD. Can I request Lenovo to replace it with a 500 GB SSD instead for a small price? Or will Lenovo charge a lot of money for that? If the latter is true, then will it make sense for me to buy and replace the SSD on my own? 

 

Also, which option is right for me? To get it repaired at a Lenovo associated depot or ship my laptop to lenovo directly for repair? I don't have a recovery disk and Lenovo said it will provode me with one.

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 172
Message 2 of 2

Re: HDD failed within 3 months. Request Lenovo to replace with an SSD under warranty?

Hi rad77,

 

Welcome to Lenovo Forums!

 

It’s always good to go with what the brand offers you always, as per the Lenovo policy Lenovo is responsible to replace the part which is shipped with the system only, if you need an upgradation to your laptop either you can buy it from Lenovo authorised service centre or you can purchase it from any of the online store but before that I kindly request you to check here  what does HDD and SSD do.

 

I would suggest you to go for Lenovo service and more over they are even providing you the recovery disk so, it is more beneficial for you rather than choosing which doesn’t fetch you anything.

 

Please let me know whether the above suggestion helped you.

Thank you, have a good day.

 

Did someone help you today? Click on the “upper half star” at the left side of the post to thank them with a Kudo!

 

Regards,

Naveen.v

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