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joer80
HDMI
Posts: 273
Registered: ‎12-16-2008
Location: Texarkana Texas
Views: 678
Message 1 of 4

Help! Self repair question / delima

 I noticed the palm rest on my t500 had a crack in it, so I called tech support.  (I have a 3 year warrenty and this is still my first year.)

 

Since it was not an accident, and not even in a high stress area, he said they would send me a replacemnt palm rest but I would need to send back my cracked one.  I said no problem. (The crack is above my microphone jack that i havent even used before and runs up the top of the palm rest.)

 

Well, I got it today, and its not just a peice of plastic.  It came with a track pad, with its buttons and wires and no instructions, although i think I found some on the website..

 

My quesiton is...  like how long do I have to make the switch?  This is not something i can do quickly as I am going to need to research this and make sure i have a few hours to get it done.

 

Also, what would happen if I decided to live with the crack a little longer and just put on the fixed one latter?  Are they going to bill me for this fixed part or something after a set amount of time if they dont get my cracked one quickly?

 

Thanks!

Thinkpad T500 - Intel Core2 P8400 (2.26GHz), 4 gigs of ram, 160GB/7200rpm hard drive, ATI 3650 GPU, WSXGA+ panel
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 663
Message 2 of 4

Re: Help! Self repair question / delima

Unlike in other laptops where you need to sweat yourself over even a simple palm replacement, thinkpad palmrest replacement is really easy. 5 minutes job of unscrewing couple of screws pop off the palm rest and connecting wire, then retrace the step to put in the new replacement palmrest.

 

Link for the hardware manual. 

 

i think usually you have one week to one month to send in the broken part, depends on what the service people have told you. One week in Australia is the standard period. 

 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
joer80
HDMI
Posts: 273
Registered: ‎12-16-2008
Location: Texarkana Texas
Views: 660
Message 3 of 4

Re: Help! Self repair question / delima

What happens if it doesnt get back on time?  They never said a time frame?

Thinkpad T500 - Intel Core2 P8400 (2.26GHz), 4 gigs of ram, 160GB/7200rpm hard drive, ATI 3650 GPU, WSXGA+ panel
Community SuperMod
Community SuperMod
Posts: 3,955
Registered: ‎11-20-2007
Location: US
Views: 658
Message 4 of 4

Re: Help! Self repair question / delima


joer80 wrote:

What happens if it doesnt get back on time?  They never said a time frame?


 

My experience has been that they first sent me a reminder and then sent me a bill.


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Jane
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