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Paper Tape
Posts: 1
Registered: ‎05-03-2012
Location: Troy, NY
Message 1 of 23 (3,928 Views)

Help, T420s display/video card issue!

Hi, all. I would appreciate for any input.

 

Recently it happened a lot with my T420s especially when I was on full-screen video playback. The screen suddenly became like the image I attach below and there was no response at all. Then after 30 seconds or so, the system would shut down. I suspect it a over-heat problem with my video card. BTW, the fan in my T420s is also running like crazy all the time, I have put up with this ever since I got my laptop

 

My last laptop was T61. With all the Nvidia video card problem before, I am so afraid this would hit me again. Should I return the laptop immediately to Lenovo. I am writing my thesis right now with this computer. Really cannot afford not having my computer for some time.

 

 

 

Bit Torrent
Posts: 2,403
Registered: ‎04-08-2011
Location: USA
Message 2 of 23 (3,911 Views)

Re: Help, T420s display/video card issue!


rpitiger wrote:

Should I return the laptop immediately to Lenovo? I am writing my thesis right now with this computer.

 


Did the machine ship less than 21 days ago?  If yes, yes to the question above.  At least that is what  would do.

Token Ring
Posts: 261
Registered: ‎01-24-2011
Location: Columbus, OH
Message 3 of 23 (3,900 Views)

Re: Help, T420s display/video card issue!

I've seen 2 maybe 3 of these.

You'll need to send it back to Lenovo to get the systemboard replaced. (Video card issue of some sort)

Posts: 21,009
Topics: 128
Kudos: 1,272
Solutions: 1,357
Registered: ‎12-19-2008
Location: Australia, Melbourne
Message 4 of 23 (3,881 Views)

Re: Help, T420s display/video card issue!

it is better to exchange it for new one if you are within the DOA time period, or get it repaired if it is more than 21 days old.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Message 5 of 23 (3,831 Views)

Re: Help, T420s display/video card issue!

Hi rpitiger,

 

Wow, what ur is something i've never seen before. I must agree with the rest of the guys in this discussion though. The best bet is to contact Lenovo service and arrange for a repair it does look as if the graphics on ur machine has malfuctioned.

 

However i would like to know what type of graphics card do you have and which operating system do u have installed?

 

Do let me know and let check if there a way or at least a work around that can help.

 

regards

 

 

Paper Tape
Posts: 3
Registered: ‎05-11-2012
Location: Las Vegas
Message 6 of 23 (3,767 Views)

Re: Help, T420s display/video card issue!

I have the same exact issue with my T420s. When I watch a video longer than 45 minutes, my T240s screen goes all white (exactly the same as the picture shown in this thread).

I did update the video drivers from Lenovo website but it did not resolve the problem.

Yes, the system is under warranty but is this a product defect or an engineering issue? Any suggestions would be greatly appreciated!

 

Paper Tape
Posts: 3
Registered: ‎05-17-2012
Location: Finland
Message 7 of 23 (3,703 Views)

Re: Help, T420s display/video card issue!

[ Edited ]

Same thing here.

Has anyone found any solution?

 

I have T420s, Win7 Pro 64-bit, i5-2520, Intel HD3000 graphics card.

 

http://i45.tinypic.com/vie6v5.jpg

 

 

 

Mod edit:  Converted pic to link per Forum rule, 50k limit on pics

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Token Ring
Posts: 261
Registered: ‎01-24-2011
Location: Columbus, OH
Message 8 of 23 (3,670 Views)

Re: Help, T420s display/video card issue!

The solution is to have the systemboard replaced.

I havn't seen a repeat of this issue on the few machines (2 or 3) since replacing the systemboard.

Paper Tape
Posts: 3
Registered: ‎05-17-2012
Location: Finland
Message 9 of 23 (3,667 Views)

Re: Help, T420s display/video card issue!

Thanks for the info. I'll contact Lenovo support.
Posts: 889
Topics: 44
Kudos: 144
Solutions: 39
Registered: ‎06-03-2011
Location: US
Message 10 of 23 (3,643 Views)

Re: Help, T420s display/video card issue!


rpitiger wrote:

Really cannot afford not having my computer for some time.

 

 

 



If it is foreseeable that being without your computer would create a hardship, then you should consider upgrading to one of the warranties with on-site service. I have next business day on-site service on both of my ThinkPads and it makes life easier. 


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