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tuxracer
Paper Tape
Posts: 2
Registered: ‎01-21-2020
Location: FR
Views: 136
Message 1 of 4

How do I request a repair for my T470s still under warranty?

Hello. My "v" key recently stopped working on my T470s laptop. I entered the serial number online to check the validity of my warranty and I still have 200 days left. I would like to know how can I request a keyboard repair on site. Do you have some kind of ticket system or do I absolutely need to call the technical service on my phone to set up an appointment?

 

PS: I live in Paris, France

Community SeniorMod
Community SeniorMod
Posts: 10,489
Registered: ‎01-01-2010
Location: US
Views: 124
Message 2 of 4

Re: How do I request a repair for my T470s still under warranty?

Go to //support.lenovo.com

Select your product

Click Contact us

 

Eventually, you get to a screen to open a case


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Legions
Broadband 3G
Posts: 422
Registered: ‎11-25-2019
Location: HK
Views: 94
Message 3 of 4

Re: How do I request a repair for my T470s still under warranty?

Or, simply call them on the phone.
tuxracer
Paper Tape
Posts: 2
Registered: ‎01-21-2020
Location: FR
Views: 64
Message 4 of 4

Re: How do I request a repair for my T470s still under warranty?

Oddly enough, when visiting the french version of https://support.lenovo.com/ and entering my serial number, the "request a repair" button is not present. When visiting the English version of the site though, I was able to click on this option and submit a repair ticket. Thank you for the help!

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