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luckymichael
Paper Tape
Posts: 5
Registered: ‎08-12-2011
Location: USA
Views: 302
Message 1 of 4

I Ordered an i5 but was given an i3

The label on the palmrest printed Core i5 inside....

Online qiuck Path identity shows i5...

When I placed order, specs showed i5....

 

But Intel Processor Identity Utility shows i3

BIOS shows i3

Computer's properties show i3

ThinkerT5x
Paper Tape
Posts: 2
Registered: ‎10-01-2011
Location: CA, USA
Views: 292
Message 2 of 4

Re: I Ordered an i5 but was given an i3

It's very rare for Lenovo to ship you the incorrect computer. I would call tech support.

Be sure to have the machine type and serial number ready. 

You will find this info on the bottom of the computer on a label near the center. 


@luckymichael wrote:

The label on the palmrest printed Core i5 inside....

Online qiuck Path identity shows i5...

When I placed order, specs showed i5....

 

But Intel Processor Identity Utility shows i3

BIOS shows i3

Computer's properties show i3


 

luckymichael
Paper Tape
Posts: 5
Registered: ‎08-12-2011
Location: USA
Views: 279
Message 3 of 4

Re: I Ordered an i5 but was given an i3

I also think Lenovo should have not made such mistakes. If I didnt carefully check my computer, I would have been cheated.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 268
Message 4 of 4

Re: I Ordered an i5 but was given an i3

mistakes happens even if rarely, but you are fortunate that you picked up the problem early.

You should just call up Lenovo and tell them about it.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft

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