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3 Posts

02-28-2019

FI

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Integrated IR camera firmware update failed

2019-11-25, 15:32 PM

Lenovo Vantage notified to upgrade Integrated IR camera firmware for Chicony/CHFGE18-C/CKFGE20-A. Upgrade loaded, but installation failed. Upgrade history now shows the failed try, but Vantage does not offer to upgrade again, checking says there are no upgrades available.

 

Camera does not work. What to do?

 

Device is ThinkPad T480s, product # 20L7001HMX.

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2 Posts

08-29-2019

US

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Re: Integrated IR camera firmware update failed

2019-11-25, 21:00 PM

The same thing happened to me (X1 Carbon 6th gen) last week, and Lenovo was unable to help.

 

Fortunately I solved it myself a few minutes ago. The support site didn't have a downloadable IR camera firmware update for my machine, *but* had one for the very similar X1 Carbon Extreme 1st gen ("Integrated IR Camera Firmware Update Utility for Windows 10 (64-bit)"), under "Camera and card reader". I suggest checking the downloads for models similar to yours. Maybe even the exact same one I used - Lenovo probably used the same IR camera for all of its 2018 laptops.

0 person found this solution to be helpful.

This helped me too

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4 Posts

11-26-2019

US

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Re: Integrated IR camera firmware update failed

2019-11-27, 13:46 PM
I tried this for my T480s and it did not work. Thanks, though.
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3 Posts

02-28-2019

FI

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Re: Integrated IR camera firmware update failed

2019-11-27, 14:12 PM

This solved my issue so that I managed to load camera driver from Lenovo Support, too.

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11-26-2019

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Re: Integrated IR camera firmware update failed

2019-11-27, 14:19 PM
I just managed to solved this for my T480s. I could not find the driver that had failed to install. However, I realized that the Lenovo Update application saved the driver file on my C: drive. So, I found the folder and manually installed it. Works now!

C:\ProgramData\Lenovo\SystemUpdate\sessionSE\Repository\n22ci09w
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1 Posts

11-27-2019

DE

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Re: Integrated IR camera firmware update failed

2019-11-27, 15:45 PM

I had a similar problem on my T480s. The IR firmware update was first marked as failed but later on appeared as successfull in the installation history, although Windows could not detect the IR camera any longer.

 

I had to search for "n22ci09w" to find it on my drive and found it at a slightly different location:

 

C:\ProgramData\Lenovo\ImController\SystemPluginData\LenovoSystemUpdatePlugin\session\Repository\n22ci09w

 

Installing from there solved the problem.

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08-29-2019

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Re: Integrated IR camera firmware update failed

2019-11-27, 17:16 PM

Thanks guys; it's nice to know where SystemUpdate puts these things. Noted for the future.

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