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Pastork
Fanfold Paper
Posts: 5
Registered: ‎01-19-2011
Location: US
Views: 6,770
Message 1 of 7

Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

I am running Windows 10 Pro on a brand new T470 laptop. Lenovo Update offers an "Intel 8265 Wireless LAN Driver - 10 [64]" update, but it simply will not install after repeated attempts. The update downloads and says that it needs to restart to complete the install, but after restarting and running Lenovo Update again, the same driver update shows up once again as "Critical update." Does anyone know how to actually get this critical update to install?

pjc123
802.11n
Posts: 191
Registered: ‎07-31-2013
Location: US
Views: 6,748
Message 2 of 7

Re: Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

Same problem on my T470.  My old driver is 20.10.2.2.  The new driver is 20.30.0.7. After installing the new driver I do the reboot and when rechecking it in Lenovo System Update it states that the update failed and a new scan requests that the driver be installed again; Device Manager shows this as true because the old 20.10.2.2 driver is still there.  I tried updating with both the Lenovo Advantage and Lenovo System Update applications with the same results.  Something is obviously wrong with the update and Lenovo needs to look into it.

JDGillis
Bit Torrent
Posts: 2,740
Registered: ‎12-11-2015
Location: US
Views: 6,730
Message 3 of 7

Re: Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

Not sure where Lenovo got that driver, because the latest Intel® PROSet/Wireless Software and Driver on Intel's site is still 20.10.2.2.....perhaps it is OEM specific..     

 

Have you tried downloading the 20.30.0 installer manually that is available from Lenovo using the like below?

 

Intel Wireless LAN Driver for Windows 10 (64-bit) - ThinkPad 25, T470 (Types: 20HD, 20HE), T470s (Types: 20HF, 20HG)

https://download.lenovo.com/pccbbs/mobiles/n1qw222w.exe

 

Pastork
Fanfold Paper
Posts: 5
Registered: ‎01-19-2011
Location: US
Views: 6,690
Message 4 of 7

Re: Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

The README file for that download says:

 

"

Operating System   Microsoft Windows 10  64-bit

                   Refer to marketing materials to find out what computer models
                   support which Operating Systems.

Versions           20.30.0     (Package)
                   - 20.30.0.7 (Driver)

Support device     Intel Dual Band Wireless-AC 8265"

 

This would appear, then, to be the one that the System Update utility is unable to install. I will try it, and let you all know if it works.

Pastork
Fanfold Paper
Posts: 5
Registered: ‎01-19-2011
Location: US
Views: 6,721
Message 5 of 7

Re: Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

The README file for the download says:

 

Software name      Intel Wireless LAN Driver

Support models     ThinkPad T470  (Machine types: 20HD, 20HE)
                   ThinkPad T470s (Machine types: 20HF, 20HG)
                   ThinkPad 25    (Machine types: 20K7)

Operating System   Microsoft Windows 10  64-bit

                   Refer to marketing materials to find out what computer models
                   support which Operating Systems.

Versions           20.30.0     (Package)
                   - 20.30.0.7 (Driver)

Support device     Intel Dual Band Wireless-AC 8265

 

This is the update that System Update is refusing to properly install. I downloaded it and it gave me the option to repair of modify the installation, so I seclted "Repair,' and, after running it and restarting, I ran System Update again. It showed no needed critical update as before. So, the manual update did the trick.

 

The download may be found here: https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...

pjc123
802.11n
Posts: 191
Registered: ‎07-31-2013
Location: US
Views: 6,641
Message 6 of 7

Re: Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

@Pastork.  Thanks, the manual update with repair did the trick.

 
 
pritchard1314
What's DOS?
Posts: 1
Registered: ‎05-21-2018
Location: US
Views: 5,628
Message 7 of 7

Re: Intel 8265 Wireless LAN Driver - 10 [64] Will Not Install

Was having the same problem with the 20.50.1 update and this solution worked like a charm.

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