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KrisHansen
Fanfold Paper
Posts: 23
Registered: ‎01-14-2019
Location: US
Views: 1,570
Message 1 of 15

Intel Pro 5400s SSD failures!!!!!!

We have had now 5 of these Intel SSD 5400s fail in our less than 1 year old T470 thinkpads. We deployed over 40 of them last summer, I'd hate to think we'll have to redo all that work. Anyone out there with similar fail rates?

Guru
Posts: 88
Registered: ‎01-27-2010
Location: CA
Views: 1,550
Message 2 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

Hi Kris

 

Could I please ask if each of these failures had a support case with Lenovo support reported and repairs performed?

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Currently Using: ThinkPad X1 Yoga, ThinkPad Yoga 370, ThinkPad X1 Tablet, Thinkpad 10, Yoga 910
KrisHansen
Fanfold Paper
Posts: 23
Registered: ‎01-14-2019
Location: US
Views: 1,548
Message 3 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

We did report these, and were sent a hard drive to replace each dead one, but then were spending hours of time re configuring machines.
Guru
Posts: 88
Registered: ‎01-27-2010
Location: CA
Views: 1,543
Message 4 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

Thank you for the feedback.

 

Could I please ask if these 5 were of the same model of T470 and may I ask what the model of these failures might be?

 

Thank you.

***********************************************************
Currently Using: ThinkPad X1 Yoga, ThinkPad Yoga 370, ThinkPad X1 Tablet, Thinkpad 10, Yoga 910
KrisHansen
Fanfold Paper
Posts: 23
Registered: ‎01-14-2019
Location: US
Views: 1,537
Message 5 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

They were all t470 20hd-004bus

Administrator
Administrator
Posts: 7,375
Registered: ‎09-03-2014
Location: SK
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Message 6 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

Hello,

 

If you haven't already could you please ensure that your systems have the following firmware installed; the installation process will tell you which version is installed along with the update version.

 

https://support.lenovo.com/sk/en/downloads/ds038904

 

Andy

 

English Community Leader
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KrisHansen
Fanfold Paper
Posts: 23
Registered: ‎01-14-2019
Location: US
Views: 1,498
Message 7 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

I can verify once we receive a drive. Honestly, with my experience with SSDs dropping dead, this is not a warm fuzzy feeling for me, firmware update or not.

 

If the original firmware is somehow harmful to the SSD, you'd think that Lenovo would push out updates via vantage, or warn customers that such a condition exists. 

 

This also means I need to hunt down each 470 in our fleet and run updates on them, if Vantage can't do it automatically. 

Administrator
Administrator
Posts: 7,375
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Location: SK
Views: 1,470
Message 8 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

The driver was released mid-October 2018 and the package was included in Vantage listed as a critical update for the T470 - 20HD, here's a link to the package txt file.
https://download.lenovo.com/pccbbs/mobiles/fwsd482813.txt

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.
 

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KrisHansen
Fanfold Paper
Posts: 23
Registered: ‎01-14-2019
Location: US
Views: 1,458
Message 9 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

We were sent a PCIe stick drive instead of SATA. The person on the chat doesn't even know the difference. This is insanely frustrating. 

solarusar
Paper Tape
Posts: 9
Registered: ‎10-26-2018
Location: US
Views: 1,010
Message 10 of 15

Re: Intel Pro 5400s SSD failures!!!!!!

Here at our company, we also feel your frustration.
Please see my post: https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Lenovo-T460-with-Intel-SSD-Pro-5400s-256...

We have over 3,000 active t460's with this SSD in them. Our team replaced a good number of them with brand new SSD's before finding out that a FW update was available which specifically addresses the issue and 9/10 times fixes even the ones we thought dead.

What's more frustrating is Lenovo has not yet pushed this to their System Update control center. If Lenovo isn't going to be proactive and take the time to update the firmware on each SSD before deploying (known) faulty hardware, then they should be at the very least making this a critical update within System Update.

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