11-11-2017 09:33 PM - edited 11-11-2017 09:55 PM
Hello everybody. This is my first time posting here.
I have a T400 laptop that I bought used awhile ago. I upgraded the old HD that was in it to a Samsung SSD a few days ago. I installed a licensed copy of Win7 Pro X64 and for the past few days its been running fine. I just got around to installing an extra licensed version of Kaspersky AV onto the system and once it finished was prompted to initiate a reboot. This is where things went wrong. Upon booting back into Windows 7 and getting to the login screen my built in keyboard and trackpad were unresponsive. I plugged in a wireless USB logitech keyboard and mouse combo I was using with another laptop and that too was unresponsive. Here is a list of what i've tried...
When my controls work:
When I don't have control:
Does anyone have an idea of whats going on? I've never seen this before and I of course really don't want to have to reformat my system to fix this. Thanks for any recommendations!
11-11-2017 11:01 PM
can you boot into safe mode and uninstall Kaspersky?