01-10-2012 09:35 AM - edited 01-10-2012 09:56 AM
Everytime we get a ticket for a T410 (Or similar model) keyboard failure we request a tape kit to be sent with the new keyboard.
This is what Lenovo sends us:
We've all seen these pictures before floating out there. Why is Lenovo continually shipping tape kits like this?
How hard is it to put these in an evelope or simply put them in the same box a keyboard is shipped in?
Here's a novel idea: Send us an entire roll!
Seriously Lenovo, who do I need to talk to? We deal with scores of these keyboard issues every month.
It was funny to begin with, now it's just getting annoying.
01-10-2012 09:56 AM
01-10-2012 12:05 PM
01-10-2012 06:51 PM
More wasteful packaging examples... from Dell: http://www.gizmodo.com.au/2011/02/the-stupidity-of-wasteful-packaging-keeps-reaching-new-depths/
01-17-2012 06:21 AM
Thanks... I hear you.
Agree that the box seems overkill... the challenge is that working with our current parts logistics partner, they seem to only be able to handle things a particular way in terms of box packaging rather than envelopes, etc.
It might have made sense to just add to every keyboard, but the keyboard P/Ns may span mulitple models that don't need this, and not every T410 needs this. So, there would be waste adding the kit to every keyboard to eliminate the separate packaging for this FRU.
A lot of reasons for why things are they way they are, but agree that it makes us all collectively scratch our heads...
We can look at this again...
01-24-2012 06:28 AM