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Posts: 10
Registered: ‎03-17-2014
Location: USA
Views: 384
Message 1 of 3

Laptop shuts down suddenly

Hello All,


My T500 shuts down suddenly at about 2 hour intervals.


I am not sure if it has to do with overheating, as when the laptop is turned back on, the temperatures are very low. I figure a hot laptop can't suddenly jump 50 plus degrees. I imagine a temperature drop would be gradual.

Also, when I have experienced overheating in the past, the laptop shut down wholly. Despite being plugged in, the light will go off and I need to do a battery reset. (take out battery, plug it and hold down power button while inserting the battery)

But this was as if I had shut it down. It still charges and turns back on without issue.

I checked the Event Viewer and have attached direct logs.

I am hoping it is a graphic's situation and I need to reinstall the driver.

If any more information is needed, please let me know. Also, it is not warm to the touch when it shuts off.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 347
Message 2 of 3

Re: Laptop shuts down suddenly

Hi Razorboi,


Welcome to Lenovo Community!


As per the query we understood that you are facing issues with Auto shutdown on your ThinkPad T500.


  • There is fix for the error file which you have provided, please click here to visit the page and follow the instruction from that.
  • Is the system fan running?
  • Boot the system into ‘Safe mode’ option and work for a while to confirm if the issue persists in that also?
  • Run ThinkVantage system update utility to check for the entire latest driver for your system.
  • Run Lenovo solution center and run system diagnose to check if there is any hardware errors showing in that.

Hope this helps.


Best regards,

Hemanth Kumar

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Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 336
Message 3 of 3

Re: Laptop shuts down suddenly

Do you happen to have discrete graphics on your T500?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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