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razorboi
Fanfold Paper
Posts: 10
Registered: ‎03-17-2014
Location: USA
Views: 384
Message 1 of 3

Laptop shuts down suddenly

Hello All,

 

My T500 shuts down suddenly at about 2 hour intervals.

 

I am not sure if it has to do with overheating, as when the laptop is turned back on, the temperatures are very low. I figure a hot laptop can't suddenly jump 50 plus degrees. I imagine a temperature drop would be gradual.

Also, when I have experienced overheating in the past, the laptop shut down wholly. Despite being plugged in, the light will go off and I need to do a battery reset. (take out battery, plug it and hold down power button while inserting the battery)

But this was as if I had shut it down. It still charges and turns back on without issue.

I checked the Event Viewer and have attached direct logs.

I am hoping it is a graphic's situation and I need to reinstall the driver.


https://drive.google.com/file/d/0B27yVtnvVMmnMjcyRGJaMzdkTjg/view?usp=sharing

https://drive.google.com/file/d/0B27yVtnvVMmncms1blFZU3JXLTA/view?usp=sharing

If any more information is needed, please let me know. Also, it is not warm to the touch when it shuts off.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 347
Message 2 of 3

Re: Laptop shuts down suddenly

Hi Razorboi,

 

Welcome to Lenovo Community!

 

As per the query we understood that you are facing issues with Auto shutdown on your ThinkPad T500.

 

  • There is fix for the error file which you have provided, please click here to visit the page and follow the instruction from that.
  • Is the system fan running?
  • Boot the system into ‘Safe mode’ option and work for a while to confirm if the issue persists in that also?
  • Run ThinkVantage system update utility to check for the entire latest driver for your system.
  • Run Lenovo solution center and run system diagnose to check if there is any hardware errors showing in that.

Hope this helps.

 

Best regards,

Hemanth Kumar



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Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 336
Message 3 of 3

Re: Laptop shuts down suddenly

Do you happen to have discrete graphics on your T500?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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