07-27-2017 09:34 AM
I would like to make an inquiry concerning system diagnostics for my computer system. I run a Windows 10 Home (Ver. 1703, OS Build 15063.483) on a ThinkPad T450s (under a 4-year warranty that'll expire on July 20 2019).
I have recently run a System Diagnostics for my system and found issues regarding two storage tests (the tests being for Targeted Read Test & SMART Short Shelf Test for Storage 'device' WDC WD10JPVX-08JC3T5 - 931.51 GBs; the report is attached for reference). I was wondering if I should be concerned over those failed tests.
I would like to know as the end results report state that my computer is 100% functional, even though it doesn't display the one storage 'device' with the two failed tests.
Any help/suggestion/advice on the case would be appreciated!
07-27-2017 05:18 PM - edited 07-27-2017 06:04 PM
The targeted Read test on your 1 TB Western Digital HDD is not good.
Smart short self test is not good.
Install latest Lenovo Solution Center 3.6.002 from here.
The support pages are only showing the 32 bit version.
Order up the hardware scan for the 1 TB WDC via the SELECT tests option
and attach the run log as you did earlier.
Maybe it will show up in the log now.
Back up all your loved data NOW.
For 2nd opinion, download WDC Lifeguard Diagnostics for Windows from here:
extract .zip, run setup. 1st launch will look messy [it is quick testing], it will clear up.
07-27-2017 08:24 PM
I have recently downloaded and installed the latest version of Lenovo Solution Center, though it hasn't made that much change in the said program. I just want to clarify that when I did the system diagnostics the other night, I was running them via Lenovo Companion.
Nevertheless, I will follow the advice given by running the 1 TB WDC test (this can be selected via the Solution Center when selecting my desired, I assume) and also run the Lifeguard Diagnostics for WDC.
As for data backup, I will get that done as soon as possible as my important data has been growing in size for some time and I may need a larger external hard drive to store it all, even if they're all in .zip files. Also, here's the screenshot of the two failed tests as previously stated.
07-27-2017 08:30 PM
07-28-2017 07:30 PM
I would like to better understand more about my computer's HDD and how will it affect my computer (in terms of performance). I acknowledge that it may be something big - hence why the advice on backing my data is given - but I want to know how big of an impact am I dealing with.
I wish to know as my computer is still under warranty and would like to know if this type of problem can be resolved while under warranty.
Also, when rerun the tests, should I run a basic SELECT test for all components or run a more COMPREHENSIVE test? I would like to know in order to arrange the time to run the tests uninterrupted. Nevertheless, I will also run the "second opinion" test to learn about my computer's health.