09-02-2017 04:53 AM
My touchpad is working, but that is all, so I can't type anything. My ThinkPad does not have touch sensitive screen, so no other options. (I assume that the on-screen keyboard is what is meant by 'internal' keyboard?)
Here is what I have tried without success:
--turned off, unplugged, removed battery, pressed power button for 60 sec, replaced battery, plugged in, turned on (actually it started up when I pressed power button for 60 sec). Still no keyboard response.
--cleaned the keyboard with electronic duster
--tried random ctrl+ with both right and left ctrl keys
--what DOES work is the backlight on and off (Fn + space bar)
Without being able to type anything, I can't try uploading a new keyboard driver.
09-02-2017 03:57 PM - edited 09-02-2017 03:57 PM
After pressing and holding the power button, can you interrupt the startup by hitting enter? If yes, it sounds like software. If no, it sounds like a failing keyboard.
09-03-2017 04:29 PM
Thanks, richk. I asked the IT repair person I had called if he agreed and he said that's just what he did when he got to my place to pick it up. (After which he immediately told me how rare it is for a keyboard to fail, thus indicating it was a software issue.) Had I not been weary of DIY, what would be the next step? Transferring all my files to an external hard drive, then re-installing...? Or call the repair person?
I definitely appreciate your response!