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07-29-2018

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Lenovo T450s Intel Display Driver Issue

2018-07-29, 2:01 AM

My display driver "Intel HD Graphics 5500" has basically stopped working. When it is enabled, it makes the screen go crazy (hard to describe), and it is usable but just barely. I can disable the driver and the issue stops. So far, the only problem I've noticed with the driver disabled is that I cannot adjust the brightness, but there are probably more issues that I don't know about yet.

 

My computer is completely up to date, with both Windows and Lenovo updates. I have deleted and reinstalled the driver multiple times (including old versions) but every time the same issue reappears. I have no idea what to do next. Any help would be greatly appreciated, and I can give more information about my system/drivers if needed.

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3312 Posts

12-11-2015

US

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Re: Lenovo T450s Intel Display Driver Issue

2018-07-29, 3:49 AM

When you are deleting the driver, are you selecting the option to "delete the driver software for this device", because if not you will not get a clean/fresh reinstall.     

 

I have also run into issues with corrupt video drivers that required uninstalling all the previously installed Intel HD Graphics drivers one at a time via Device Manager, until the only driver remaining was the Microsoft Basic Display Adapter, and then installing the latest driver from Lenovo and everything worked fine again.   It seems that in some cases, if one of the driver files already exists of the same version, dimply reinstalling will leave the original, and possibly corrupt, file in place.

 

Does you laptop also have the Nvidia card too, or just the Intel HD Graphics 5500?    If it does, you should uninstall both and reinstall clean. 

 

Cheers,

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2 Posts

07-29-2018

US

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Re: Lenovo T450s Intel Display Driver Issue

2018-07-29, 4:34 AM

Thanks for the reply!  I have been selecting the option to delete the software.  Using device manager, I have uninstalled every display adapter (I only had one to begin with-the Intel HD Graphics 5500), so I'm not sure if there's somewhere else I need to look to completly wipe out the other drivers that may be causing an issue.  Strangly, I don't see Microsoft Basic Display Adaptor in my device manager, although I assume that is what I am currently running.

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125 Posts

02-08-2011

CA

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Re: Lenovo T450s Intel Display Driver Issue

2018-07-29, 21:13 PM

Just a stab in the dark: you might try rolling back your Wireless LAN driver. I found that the latest version of it screwed up my T440s Intel display. See the details and screenshot here.

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