10-26-2018 12:27 PM - edited 10-26-2018 12:27 PM
I work with an enterprise company who are suddenly experiencing a large amount of failures with these machines which have these ssd drives. They often fail with a BSOD and on the follow up boot will hang at the windows logo after POST. The hanging will persist indefinitely thereafter.
According to the Lenovo Security Advisory: LEN-15217 ( located at https://pcsupport.lenovo.com/lt/en/product_security/ps500118? ) this is a known issue which can be mitigated by upgrading the firmware from L10P to L15P. However, when using the provided solution (FWSD26), one will notice that this part# is not supported. No firmware upgrade is possible with this device. --
L10P and below
This raises many questions. Do you have plans to revise the firmware upgrade tool to include this part#? Perhaps it was just missed by accident? Or was there a reason this firmware upgrade was neglected from being included for this specific part#? You include All other Intel SSD Pro 5400s models except for the 256gb.. Why?
Solved! Go to Solution.
10-26-2018 06:37 PM
Disclaimer: I am not Lenovo employee. While I do work for Lenovo Partner, all my contributions are my personal, non-official and not that of Lenovo or my employer.
11-01-2018 10:04 AM
After some digging around we have been able to resolve this issue with a tool that was tough to find on the internet as all the listed links point to the "fwsd26" version. The correct version (FWSD48) for resolving the problems in our scenario can be found here
11-11-2018 07:11 PM
welcome to Lenovo forum ! Lenovo released new FW update tool to web.
03-11-2019 11:13 AM
06-18-2019 10:17 AM
Our process has been to take the hard drive out of the affected machine and plug it into a secondary bay within a working machine and run the FW update tool from there. The process can be lengthy (up to an hour) as the system often attempts to scan the affected drive and attempt repair or sits at POST for 20-30 minutes.. This happens intermittently in my experience (not every drive, not every time). This may not be an issue technically but I did feel I should mention it to prevent you from feeling discouraged as if it may not be booting.
Do not attempt to update the SSD 5400s while plugged into an external sata - to - usb cable.. The FW tool will not see the drive (May be due to EFI boot? untested)
06-18-2019 01:01 PM