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05-14-2019

CA

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Lenovo T470 - graphics card/driver issue? Black screen w flickering white boxes

2019-05-14, 13:48 PM

My encrypted Thinkpad T470 (2yrs old) has suddenly begun "crashing" during use. This doesn't seem to be triggered by any particular programs or user behaviour that I can identify, and once it happens it will occur again relatively soon if I restart it without a long rest.

 

What happens is that the screen goes black, and white boxes flicker in and out. Sometimes I see white lines near the top, which I associate with graphics card issues, but I've never seen this white boxes pattern before. The laptp will not project on an external monitor, so it's not just a display issue. It does not fully shut down when this happens, but rather requires a force quit in order to restart. It restarts normally until it crashes again.

 

Any ideas on what is happening here? Am I on the right track to suspect graphics card issues? Thanks.

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1815 Posts

08-02-2018

US

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Re: Lenovo T470 - graphics card/driver issue? Black screen w flickering white boxes

2019-05-15, 14:39 PM


Hi DG16! Welcome to our forums community. Could you try booting to BIOS and check if the issue persist. The instruction is here: https://support.lenovo.com/us/en/solutions/ht500222. If yes, the issue is hardware. If not, run the hardware test from the Lenovo Vantage app. You can get it here: https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv?activetab=pivot:overviewtab. This will help identify a hardware failure. If the issue is hardware, you can bring it to any of our list of authorized service centers. Here is the list: https://support.lenovo.com/in/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6. You may also reach out to our support here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6.



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