09-05-2019 01:07 PM
I've recently begun encountering an issue with my new T490. It's happened several times already so I'm not sure if anyone else is experiencing something similar.
The specifications are:
It seems that occasionally when pressure is placed on the laptop, the screen could either freeze or start displaying multicolored artifacts.
This has happened in several different ways:
I'm not sure if this is just a manufacturing flaw (like a loose component on the motherboard that gets knocked around when there's pressure on the laptop) or a structural design flaw with the laptop.
Any troubleshooting steps would be greatly appreciated.
09-23-2019 03:57 AM
I'm seeing the same thing. This is a bone stock T490 i7 with 16GB and 256GB from the factory. I noticed when I balanced it on my knee and grasped it on the sides and slid it back and forth a little the screen started glitching and the laptop locked itself.
I also have another user with an i5 variant that has the screen lock up multiple times in a meeting sometimes (she's less than thrilled). Not sure that has anything to do with this, but this is a worryingly large sample out of the few T490's we've so far deployed that are glitching.