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9 Posts

01-20-2016

UK

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  • Message 1 of 4

Lenovo website support does not recognise my serial number

2016-02-03, 11:03 AM

Hello, I am trying to fix a problem with my trackpoint and click buttons on my T450, but the lenovo website will not recognise my serial number. When I input the serial number it says it does not exist, and when I click the option to automatically detect the S/N number the website reloads as it was with no result.

 

I know my serial number is valid as input because the 3rd party website that handles on-site support recognises the serial number, however I am hoping not to have to call out this support and use the software support that is meant to be provided.

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8 Posts

05-31-2012

Poland

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  • Registered: ‎05-31-2012
  • Location: Poland
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  • Message 2 of 4

Re: Lenovo website support does not recognise my serial number

2016-02-03, 12:47 PM

Make sure you enter the serial number without a dash.

T550/i5/16 GB RAM/512 GB SSD/WWLAN
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9 Posts

01-20-2016

UK

6 Signins

51 Page Views

  • Posts: 9
  • Registered: ‎01-20-2016
  • Location: UK
  • Views: 51
  • Message 3 of 4

Re: Lenovo website support does not recognise my serial number

2016-02-03, 17:33 PM

Yep have done. Still does not recognise.

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1 Posts

02-13-2021

United States of America

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  • Registered: ‎02-13-2021
  • Location: United States of America
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Re:Lenovo website support does not recognise my serial number

2021-02-13, 17:34 PM

Same problem.  

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