10-02-2008 06:18 AM
We are running T400s with XP SP3. From time to time when the computer comes out of standby the login screen will not appear. You just get the background image and your mouse. The mouse will move across the screen. However there is no screen saying press Ctrl+Alt+Del or swipe a finger to login. Also swiping a finger, or pressing ctr+alt+del, typing in your password and hitting Enter does not work either. It seems to be a random but frequent occurence. The couple of T400s with Vista installed do not have this problem. Any ideas?
10-03-2008 07:30 AM
10-06-2008 07:39 AM
After doing some troubleshooting I narrowed it down to the FingerPrint reader software. Sure enough after uninstalling it fixed the issue but then the finger print reader is useless. I looked at the latest Version, 188.8.131.52, readme file and it states:
- (Fix) Fingerprint Reader is not working ater 1 minute idle.
- (Fix) Fingerprint Reader is not working after standby/resume.
I am wondering if they are still working out the bugs, nothice the "l" missing from later. Any help would be a big plus as I need to roll out about 200 or so for my employer in the next month.
10-06-2008 08:43 AM
I saw that too. And did the uninstall/re-install thing and still had the same problem.
I called Lenovo support and they recommended uninstalling then reinstalling the Power Management Driver. Im still waiting to see if this works as I can not produce the problem on demand as it just kinda happens randomly.