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ksen1502
Paper Tape
Posts: 3
Registered: ‎10-18-2016
Location: CH
Views: 4,148
Message 1 of 6

Missing Biometric Devices from the Device Manager of T450s system with windows 10

Hello, 

 

I am currently trying to enable Fingerprint verification on T450s system with windows 10. I tried to implement fingerprint through ThinkVantage Fingerprint Software 6.0.0. But it failed to enrol user. Later I searched for Biometric Device in the Device Manager, but could not find any. 

Does anybody experience this problem? what is the solution?

 

Community SeniorMod
Community SeniorMod
Posts: 7,048
Registered: ‎01-13-2008
Location: US
Views: 4,083
Message 2 of 6

Re: Missing Biometric Devices from the Device Manager of T450s system with windows 10

Hello and welcome,

 

I just now gave this a try on my T450s.    The fingerprint login appears to be controlled by Windows.

 

Settings -> Accounts -> Sign in options -> Fingerprint (Set up)

 

Z.

 

 


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ksen1502
Paper Tape
Posts: 3
Registered: ‎10-18-2016
Location: CH
Views: 4,036
Message 3 of 6

Re: Missing Biometric Devices from the Device Manager of T450s system with windows 10

Hello Z,

 

The problem is I don't have any figerprint option under the 'sign-in options'. It says that windows Hello is not available on this device. 

 

Regards,

Kaushik

1thinker2
What's DOS?
Posts: 2
Registered: ‎02-19-2019
Location: US
Views: 601
Message 4 of 6

Re: Missing Biometric Devices from the Device Manager of T450s system with windows 10

Did you ever resolve this issue I also have this issue.

ksen1502
Paper Tape
Posts: 3
Registered: ‎10-18-2016
Location: CH
Views: 590
Message 5 of 6

Re: Missing Biometric Devices from the Device Manager of T450s system with windows 10

Yes, I did. Basically, the fingerprint sensor was not working in the PC. Lenevo service team replaced this. And the functions started working. 

1thinker2
What's DOS?
Posts: 2
Registered: ‎02-19-2019
Location: US
Views: 555
Message 6 of 6

Re: Missing Biometric Devices from the Device Manager of T450s system with windows 10

Thanks! That's what I figured it was, I purchased mine refurbished from Fry's Electronics, I'll bet they accidentally disconnected it. I'll return it to get it checked out, everything else runs great.

Thanks again.

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