10-03-2008 09:07 AM - edited 10-03-2008 11:34 AM
My T400 was delivered about a week ago. I am not sure how to contact support.
1) When I started it for the very first time, it took me straight to the screen: "Your computer was not properly shut down; Please choose one of the options". Then I started it normally. It should not start like this. Correct?
Used Think vantage updates & after that neither my finger print reader is working nor is my recovery.
I get the following messages:
The file S:\Preboot\recovery\nls required by this program cannot be found
When I try to use "Rescue & Recovery" in bios, it says "Recovery function has been removed from this system"
After using think vantage software updates, Finger print sensor is not working.
What to do? Expect a miracle?
Probably I will need RECOVERY DVDs/CDs. Windows is VISTA ULTIMATE 32 Bit operating system.
Solved! Go to Solution.
10-03-2008 03:06 PM - edited 10-03-2008 03:09 PM
Hello Dr. Khan,
first I would suggest to burn your R&R disks, you´ll need 7cd or 3 DVD´s.
It seems System Updater have updated your fingerprint software and R&R so both is unavailible for you.
There is a long way, to uninstall R&R and install the new versions, or simply use recovery media and
restore system to factory state. But you should safe your c:\SWTools folder, there are your needed drivers.
Then let System Updater only install the other software, but no BIOS, R&R and CSS.
Then you´ll get a new system in 2h, other method is 4-6h.
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10-03-2008 04:12 PM
10-03-2008 05:15 PM
Recovery media cannot be made in Windows mode. It says: "The file S: \Preboot\recovery\nls required by this program cannot be found".
When I try to use "Rescue&Recovery" via F11 in Bios mode, it says" "Recovery function has been removed from this system" when I try to factory restore.
I do not know where the heck problem lies. I tried uninstalling R&R, reinstalling it..... But the problem remains there.
Another observation that I made (I consider this Lenovo fault/negligence): The very first moment I started my machine right out of the box, the first screen that I saw said: "Your PC was not shut down properly. Please choose one of the following option blah blah.
Brand new machine should not start like this.
Another problem is finger print reader/sensor was working fine. After Think vantage, neither finger print sensor nor R&R are working.
Called Lenovo. They said they will send me recovery media. Another negligence in my observation. These medias/back up cds should be included by default in package like DELL, HP etc.
Now do I have to "RETURN" my laptop or wait for these medias?
10-03-2008 05:50 PM
You need the recovery media yeah it happens sometimes, it happened to me right out of box too... Recovery media has not been included for a while, a legacy of later IBM Thinkpad.
It is an easy fix, half a half at most when you got the recovery media.
Return process for your laptop will drive you mad, so highly not recommended.
10-03-2008 09:36 PM
What is an easy fix & what do you mean by half & half at most?
What is the procedure that I need to follow when i get recovery media? How many cds/dvds are these?
Also will this rectify T400 finger print reader/sensor problem?
Thanks in advance. I won't return it.
10-03-2008 10:04 PM