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Posts: 56
Registered: ‎06-08-2011
Location: USA
Message 1 of 5 (517 Views)

New T420s from Lenovo shipped with scuff marks

Has anyone had this problem? When I opened my T420s in the sealed box straight from lenovo, I noticed a scuff mark that streaked from the left side of the palm rest, through the touch pad, and just past the finger print reader? It's more noticeable depending on the angle you look at it. But I'm surprised that a brand new laptop would have such a mark. Is this a job for lenovo's warranty department?

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Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 2 of 5 (491 Views)

Re: New T420s from Lenovo shipped with scuff marks

Is it perfectly horizontal? i.e. corresponds to the curve at the top of the screen?
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
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Posts: 56
Registered: ‎06-08-2011
Location: USA
Message 3 of 5 (468 Views)

Re: New T420s from Lenovo shipped with scuff marks

It's a bit hard to see with the crappy camera on my blackberry, but you can see a scuff mark that's streaked across the palm rest. I noticed it as soon as I picked up the T420s out of it's box from lenovo. If you look at it very closely, the streak is made up of tiny scratches the stretches from the left of the palms rest through the fingerprint reader area on the right. It doesn't come off from wiping it as it's ingrained in the plastic. What do you think?

 

Here is the pic:

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Posts: 56
Registered: ‎06-08-2011
Location: USA
Message 4 of 5 (465 Views)

Re: New T420s from Lenovo shipped with scuff marks

And here's a better picture (it's easier to make out the scuff from farther back).

 

 

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Registered: ‎12-19-2008
Location: Australia, Melbourne
Message 5 of 5 (456 Views)

Re: New T420s from Lenovo shipped with scuff marks

okay, must be something that occurred during manufacturing.

If you are worried, you can get the warranty department to get a new palmrest send out.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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