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3 Posts

11-16-2019

US

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New Thinkpad in June 2019. Now getting Battery 1: A battery error has occurred. The battery canno

2019-11-16, 2:04 AM

My husband bought me a new ThinkPad in June 2019.  I am now getting a "Battery 1:  A battery error has occurred.  The batter cannot be charged.  Replace the battery." error message.  Any recommendations???

 

Thanks!

Kim Savincki

 

 

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11614 Posts

01-02-2010

US

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  • Posts: 11614
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Re: New Thinkpad in June 2019. Now getting Battery 1: A battery error has occurred. The battery c

2019-11-17, 5:28 AM

what model?  Most machines' batteries have 1 year warranty on battery.  If that is the case, call support.  In U.S., the number is 1-800-426-7378


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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