03-27-2013 10:28 AM - edited 03-28-2013 05:38 AM
Hello, since today, i don't have sound from the internal speakers, headphones or external speakers work fine! I tried reinstalling sound drivers but nothing has helped so far, can anybody help me with this? It stopped working overnight, I do use the headphones a lot so the jack gets used a lot, is this a hardware or a software issue? And what is likely to fix it since I'm not to keen on sending it in while I'm working on my bachelor's thesis for school.
03-28-2013 12:48 PM
If you go to the Control Panel and open up Device Manager, you should see something called Sound, video and game controllers. Open this up and right-click on the device that controls your speakers (likely Realtek) and select Properties. What is the driver version and status as listed in this Window?
Thanks in advance,
03-28-2013 02:23 PM
Thank you for your reply, I can see the following:
Realtek High Definition Audio
it says: this device is working properly
so according to the computer, everything should be alright, unfortunatly it isn't.
03-28-2013 02:29 PM
Ok, this is strange, somehow, it is working again, I showed one of my housemates how it wasn't working just a few hours ago, and after checking the driver version (probably just a coincidence) it is working again, at least it is for now, and I hope it stays this way, even though its working now, unfortunately I lost some of my faith in the durability of this laptop pretty strange for something like this to act up, what do I do when it happens again?
03-28-2013 03:35 PM
Hi again, erceve
Glad to hear it's working, even if it is quite a random occurrence. If the issue does return, I would recommend checking the driver status as you did earlier and make sure it is working properly. If it is, I would try removing the driver by navigating to Control Panel ► Device Manager. While in Device Manager, open the tree labelled Sound, video and game controllers. Right-click on the device and select Properties. Next, navigate to the Driver tab and click on Uninstall... at the bottom. This will uninstall the driver, which will allow Windows to install a generic driver. If the generic driver functions without issue, then I would recommend trying to install the Realtek driver again and see if any change occurs.
Hope it helps,