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17 Posts

07-01-2012

Portland

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  • Posts: 17
  • Registered: ‎07-01-2012
  • Location: Portland
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Problem T530 (Vertical thin blue line) HELP!

2012-10-29, 21:40 PM

Hello Folks,

 

 

I just bought my T530 in July/August. I have been loving it so far.

While I was working on my laptop this morning, a sudden thin blue pixel line showed up (left corner of my screen).

What should I do?  I have the regular insurance packet that came with it nothing extra...

 

I have never shipped back a laptop. How does this process work, and what are my next steps.

 

Thank you people.

I am pretty nervous about this issue. I am a student, and can't afford losing this laptop for a long long time.

 

Jonathan

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6462 Posts

06-27-2008

United States of America

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  • Registered: ‎06-27-2008
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Re: Problem T530 (Vertical thin blue line) HELP!

2012-10-29, 21:52 PM

'evening...

 

yout first is to call Service.

phone #s: http://support.lenovo.com/en_US/detail.page?DocID=PD008370

USA ThinkPad, specifically: 1-800-426-7378, 24 hours / 7 days

 

after verifying your warranty, they'll likely step through some troubleshooting and problem confirmation steps. if your pc needs to go to depot for repairs, they'll dispatch a prepaid shipping box to you. i believe it's still overnight shipping both ways. you can also ask them if there's a carry-in center near you.

 

regards.


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2445 Posts

03-09-2012

Canada

5597 Signins

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  • Posts: 2445
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  • Location: Canada
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Re: Problem T530 (Vertical thin blue line) HELP!

2012-10-29, 23:00 PM

There are no magic wands in the community to effect hardware repairs.

 

Call support for a repair case # and they'll indicate your opinion base on the warranty accompanying your system.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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